I work with clients from the APAC and EMEA regions at a consulting firm. The tool is also quite good. We get regular updates on Qualtrics as a weekly product update, so the product is upgraded every week. So, use cases differ from industry to industry. I have dealt with the medical industry, banking, finance, and other sectors. Depending on the domain, customers reach out to us based on their use case. It can be an after-sales customer experience or a website feedback survey. It can also be post-transactional feedback, getting feedback from the customer transaction-wise. There are different touchpoints for different industries and different use cases. I get a lot of custom use cases to solve.
The primary use case for utilizing Qualtrics Customer XM revolves around data collection through various surveys conducted across different target groups. We use multiple methodologies, such as face-to-face interactions or technical interviews. The collected data can be viewed in real time on a dashboard, allowing stakeholders from various departments to access and analyze the data efficiently.
We mainly use Qualtrics Customer XM for customer compliance, mentioning in social media what they're talking about us and how our rivals are talking about it. We use the solution for survey management and have multiple surveys conducted through Qualtrics Customer XM.
Qualtrics XM Platform is essential for managing customer and employee experiences through surveys and feedback. It supports market research, employee engagement, and education across industries, facilitated by intuitive survey and data analysis tools.Organizations efficiently use Qualtrics XM Platform to gather and analyze feedback for enhancing customer and employee experiences. The platform supports a range of applications from customer satisfaction, NPS, and website interaction to employee...
I work with clients from the APAC and EMEA regions at a consulting firm. The tool is also quite good. We get regular updates on Qualtrics as a weekly product update, so the product is upgraded every week. So, use cases differ from industry to industry. I have dealt with the medical industry, banking, finance, and other sectors. Depending on the domain, customers reach out to us based on their use case. It can be an after-sales customer experience or a website feedback survey. It can also be post-transactional feedback, getting feedback from the customer transaction-wise. There are different touchpoints for different industries and different use cases. I get a lot of custom use cases to solve.
The primary use case for utilizing Qualtrics Customer XM revolves around data collection through various surveys conducted across different target groups. We use multiple methodologies, such as face-to-face interactions or technical interviews. The collected data can be viewed in real time on a dashboard, allowing stakeholders from various departments to access and analyze the data efficiently.
We use the solution to run surveys on behalf of our customers.
We mainly use Qualtrics Customer XM for customer compliance, mentioning in social media what they're talking about us and how our rivals are talking about it. We use the solution for survey management and have multiple surveys conducted through Qualtrics Customer XM.