Our primary use case for Unqork is to rapidly develop customer-facing web applications and portals to improve digital user experience and self-service capabilities. We operate in the insurance industry, which traditionally has lacked robust and convenient digital capabilities for customers and agents. With legacy software development approaches, it can take significant time and resources to design, code, test, and deploy new digital insurance applications and web portals. Using Unqork's visual no-code platform, we can shorten these development cycles from months down to weeks. Our environment includes connecting with various legacy backends and core insurance systems running things like policy admin, claims, billing, etc. Integrating to these systems to build customer experiences on top has been challenging with traditional coding. Unqork provides pre-built connectors to these systems that we can leverage right out of the box. For example, one of the first solutions we developed on Unqork was an agent portal that gives our insurance agents quick access to customer policies and claims status from any device. This also allows them to update records that sync back to the backend policy admin system. Building this with traditional coding would have taken over four months. With Unqork, we designed and tested the entire application in six weeks with an MVP. We are now able to use Unqork to rapidly design and iterate on new concepts for customers - like policy self-service portals, document upload flows, payment statuses, chatbots, and more. Unqork's built-in AI capabilities also let us incorporate optical character recognition, chatbots, and other features faster than custom coding these. The flexibility of Unqork allows our business analysts and process designers to take concepts right from whiteboard to working software in days. The reusable components and drag-drop interface accelerate what used to be months of requirements gathering and backend work before UI code could even start. By empowering more team members to own ideation and prototyping of solutions, Unqork unlocks our ability to translate digital ideas directly into customer-facing applications. We aim to improve NPS scores and retention rates and lower servicing costs through better self-service options. Unqork is a strategic no-code solution enabling our ambitious digital experience roadmap.
What is rapid application development? Rapid application development (RAD) is an agile software development approach that was created to replace the “Waterfall” method.
Our primary use case for Unqork is to rapidly develop customer-facing web applications and portals to improve digital user experience and self-service capabilities. We operate in the insurance industry, which traditionally has lacked robust and convenient digital capabilities for customers and agents. With legacy software development approaches, it can take significant time and resources to design, code, test, and deploy new digital insurance applications and web portals. Using Unqork's visual no-code platform, we can shorten these development cycles from months down to weeks. Our environment includes connecting with various legacy backends and core insurance systems running things like policy admin, claims, billing, etc. Integrating to these systems to build customer experiences on top has been challenging with traditional coding. Unqork provides pre-built connectors to these systems that we can leverage right out of the box. For example, one of the first solutions we developed on Unqork was an agent portal that gives our insurance agents quick access to customer policies and claims status from any device. This also allows them to update records that sync back to the backend policy admin system. Building this with traditional coding would have taken over four months. With Unqork, we designed and tested the entire application in six weeks with an MVP. We are now able to use Unqork to rapidly design and iterate on new concepts for customers - like policy self-service portals, document upload flows, payment statuses, chatbots, and more. Unqork's built-in AI capabilities also let us incorporate optical character recognition, chatbots, and other features faster than custom coding these. The flexibility of Unqork allows our business analysts and process designers to take concepts right from whiteboard to working software in days. The reusable components and drag-drop interface accelerate what used to be months of requirements gathering and backend work before UI code could even start. By empowering more team members to own ideation and prototyping of solutions, Unqork unlocks our ability to translate digital ideas directly into customer-facing applications. We aim to improve NPS scores and retention rates and lower servicing costs through better self-service options. Unqork is a strategic no-code solution enabling our ambitious digital experience roadmap.