What needs improvement with Aruba ClearPass?

There are no current improvements needed for our specific remit, however, the licensing model can be frustrating. A more streamlined menu of licensing options would be helpful. Additionally, some minor UI updates could potentially enhance user experience.

In my opinion, the price of Aruba ClearPass could be better. Additionally, since other vendors sometimes offer more competitive pricing, it may influence customers' decisions.

The period of firmware updates is very short.

I found the internal authentication policy and user authentication problematic. I was facing issues with user authentication, but we eventually resolved these problems.

The product's technical support services need improvement.

The support offered for the solution has certain concerns, making it an area where improvements are required. Regarding the solution, the integration issues are hardly a problem. It is important to have a good support partner who knows about the solution so that the product's users don't face any integration-related issues. My company's main problem was related to the tool's support.

The platform's API integration could be better. Additionally, its pricing could be affordable.

There is room for improvement in terms of scalability.

Because some users use OS 10, it would be good if the solution could group its functions better. Also, the processing time taken while onboarding needs to be reduced.

The pricing policy could be more flexible. Additionally, ClearPass can be integrated with the Aruba cloud solution because many companies are moving to the cloud.

The initial setup phase of the solution was really very difficult, owing to which the setup phase can be considered as an area that can be improved.

There is room for improvement in the support.

The scalability could improve.

The setup of ClearPass can be a bit convoluted at times. It needs to be simplified a bit more. It is a very expensive product.

Aruba ClearPass has a complex pricing scheme, so that's an area for improvement. The process for setting up Aruba ClearPass also needs improvement. It could be easier.

The user interface could be more polished and modern. It would be useful to have more options for automation. I would like to have more collaboration between different security platforms. For instance, the Fortinet portfolio, which we also use extensively.

The solution should be more precise for VMs and allow for management of the entire system or stack. For example, the solution shows device-only information for Cisco AIs.

The cost of Aruba is very, very high. It's the biggest challenge we have with this product. It would be helpful if Aruba would integrate the SDN controller into the solution. Cisco is moving towards that in order to create one platform.

This solution could be improved by making it possible to use it across different territories. Currently, if a user moves from the US to the UK, their usage and access will be restricted.

A specific component is part of the solution called ClearPass Onboard, which can sometimes be complex and challenging to set up. If they could simplify the process and make it easier, that would be a benefit. In an upcoming release, they need to include support for Android devices. Android devices are not fully supported at this time.

An issue with Aruba ClearPass is the lack of information and poor community support. You can't find the material easily on the internet for any issues. For example, if you're looking for any configuration or exploring any issue, it's not easy to find information, and this is the problem with Aruba ClearPass. Access to helpful information and poor community support could be improved. Another area for improvement in Aruba ClearPass is that some of its advanced features aren't easy to find. For example, my team needed to apply Google single sign-on, but it wasn't easy to find. Aruba ClearPass is a big solution with a lot of capabilities, and it's a very advanced solution, so you need to either have some experience with it or undergo some training. Aruba ClearPass is a very good solution from the network perspective, but the issue is the poor support you get from the community. When you try using the solution, some areas aren't easy. When you search on YouTube, you'll find very few materials about Aruba ClearPass. It isn't like Cisco where you can find information from hundreds of websites, on YouTube, etc. This is bad for Aruba, so this area should be improved. Aruba has a training center, but the usual training offered is only for Aruba Wireless and Aruba Switches. If you have another solution, it's not easy to integrate it with Aruba ClearPass, so this is an area for improvement. You need to do some research to successfully integrate your solution with Aruba ClearPass. We integrated Aruba ClearPass with Ubiquiti WiFi, and it's working fine with no issues. My next project is to start integrating Aruba ClearPass with Cisco Switches. The solution is good, but on the website, there's no book and no video, and you can't find the material on Aruba ClearPass easily. This is one of the issues with Aruba.

ClearPass' GUI could be more user-friendly.

ClearPass is not something that I have to get into every day, as I do with Aruba Wireless Solution or Central. The only time I really need to get into ClearPass is to troubleshoot, handle authentication problems, or add a device for SNMP access. I can't think of an area where the solution is lacking a feature or a capability. It's fine right now.

Aruba ClearPass could improve the complexity of the initial usage. It takes some time to be good at it. It's not simple to build and connect the rules to the network you want to deploy them on. In a feature release of Aruba ClearPass, they should add a more graphical way to deploy the rules.

Aruba ClearPass could improve when it comes to troubleshooting, it can be difficult. Some advanced problems are difficult. The documentation could improve.

It would be useful if a free trial was available for customers to see if ClearPass is suitable for them before purchasing.

What needs improvement in Aruba ClearPass is just the endpoint context server, in particular, the indication with the context server because sometimes the daily process isn't as smooth-sailing. Sometimes, the information isn't up-to-date. I'm not sure if that's a vendor limitation, but currently, it's the only tricky part of the current configuration. What I'd like to see in the next release of Aruba ClearPass is a dashboard or a monitoring feature that would allow users to see the integration process with an external server because there's no visibility into that right now.

It would be good if ClearPass made it a SaaS solution. The only difficulty is that it's a security solution, and if you put a security solution on a SaaS, there could be certain challenges. That may be why ClearPass hasn't done it.

Aruba ClearPass could improve the user interface, it is a bit chunky.

The only area that really needs improvement in Aruba ClearPass is the onboarding for doing TLS authentication. The biggest problem we've seen in our environment is Huawei not being able to get onto Google Play. No Huawei device can be onboarded via Aruba ClearPass easily. An additional feature we'd like to see in the next release of Aruba ClearPass is for its OnGuard function, its health check function. We'd like it to have the functionality for installing or copying files that are required for remediation on health checks. For example: if you're using Aruba ClearPass and you do a health check, if the client is missing a file or a particular product such as an antivirus product, we would like the opportunity to have the files copied or installed in the platform, because currently there are some limitations when you want to do remediation. If the client is missing a file and you want them to install a specific application, we have to provide an HTTP download so they can download the file for the remediation to work. What I would like to see is a bigger storage area in Aruba ClearPass so we can upload those files in the platform, rather than having those files in an external server for downloading, because we've had huge problems with doing remediation to locations that require an HTTP download. What we'd like is having the ability to put the applications on Aruba ClearPass directly, to make the remediation steps for clients when they're missing software, to get those directly from the platform, because currently, you can't put a big file onto Aruba ClearPass as there are size limitations.

I would like to see better integration with the firewall for zeroing out blacklisted users.

Aruba ClearPass has fewer deployment scenarios and flexibility than Forescout.

The improvement can be in the cloud area. They can improve it for the cloud so that we can deploy it on the cloud. In terms of new features, I don't have anything in mind, but Aruba is always working on new features. They are doing releases every quarter or six months.

ClearPass' interface could be more user-friendly.

The user interface of Aruba ClearPass should be user-friendly like Fortinet FortiNAC. In the next version, I would like to see some enhancement or extension on the tracking side. For example, when any user enters the network, it should be more visible in the graphical form.

The GUI of Aruba ClearPass could improve, it is not user-friendly. In a feature release, asset tracking could be easier.

The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However, if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing.

There is an issue on the technical side with ClearPass. Many devices work with SSL certificates but Aruba ClearPass only has the ability to handle one certificate for both the management process and also for the Captive Portal. I would like Aruba to permit the use of different certificates for the Captive Portal and for the management interfaces.

One thing that could be improved in Aruba ClearPass is that we would like to have an option to recognize all the assets on the customer's site in one click. That is an easy way of recognizing all the assets on a customer site. We would like an easier way of recognizing the assets of the network so we could know in which VLAN we want to configure the port or the suite and which policies apply to that port. We'd like ClearPass do that automatically.

The licensing model could be improved.

The solution needs to upgrade its user interface. Right now, it's not so user friendly, and it's an aspect that my clients' wish was improved upon. The solution is quite large and complex in scope. If a person isn't familiar with the solution, they can quickly get overwhelmed with everything.

In the future, I would like to see plugins for AI and machine learning. If it did pattern analysis then it could help to determine our requirements automatically.

Possibly some of the functions could be improved, but it's hard to say. Generally, Clearpass is considered the leader in its field and it's a very good product.

The interface could be made easier and more intuitive.

The user interface should be improved. The logs and how the logging mechanism works can also use an upgrade. It should also have better reporting, we were trying to do the reports and didn't manage to do them because technically we couldn't. Better documentation on the API would be useful as well.

Aruba needs to improve and the processes must be clear. I also believe the marketing is very important, as well as to split the database to be more specific, like having a user name, access point name or site name.

Configuration should be more easy to understand between the link of two topics.

I would like the area of managing wired technology to be improved. Wireless is very good but I'm still struggling a bit to do my end to end configurations in the wired technology area. The Virtual Machine for the Clearpass sometimes has issues with loosing the management IP