Principal System Architect at a transportation company with 1,001-5,000 employees
Real User
Top 5
Sep 6, 2024
It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement. The Amazon support team is good if you pay more. However, there's one thing I don't like. AWS has an AWS Organizations service, which acts as an umbrella for all your multiple AWS accounts. The support team tends to treat issues on an account-by-account basis. For example, if I have five AWS accounts that I'm managing through AWS Organizations to govern them and ensure consistent configuration, and I have a problem on all five accounts, AWS currently expects me to raise five different support tickets or issues. I would have preferred that since I'm managing these accounts from an organization, it shouldn't matter which account I raise the support issue from.
Cloud/DevOps Engineer at Innovative Technology Systems
Real User
Top 10
Jun 26, 2024
I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise.
One area that could be enhanced is dynamic configuration management. Additionally, improving integration with other AWS services like Lambda and CloudFormation would be beneficial.
The product must provide cost optimization features. AWS does not have EKS cluster backup. We need to make the snapshots. There is no automatic way to back up recent applications. Region-to-region replication is very important for taking backups. AWS lacks compliance regulations and policies.
Find out what your peers are saying about Amazon Web Services (AWS), Microsoft, Red Hat and others in Configuration Management. Updated: December 2025.
L3 Engineer at Momentum Metropolitan Holdings Limited
Real User
Top 5
Oct 2, 2023
We have over 150 accounts. We want a single and consolidated view and to be able to easily manage all of our accounts on a single platform. The current challenge is that we can't pull any incidents from other accounts.
Director of Technology at a computer software company with 51-200 employees
Real User
Aug 22, 2023
The AWS UIs are not the most intuitive. Also, the usability needs room for improvement. As for a feature, maybe alert the inventory manager to see when an inventory scan you can do by the Systems Manager identifies new things.
There is definitely scope for improvement, not in terms of the features, but in terms of the variety of options that are currently available out of the system. I would like to see more integrations.
Senior Development Engineer at a marketing services firm with 51-200 employees
Real User
Sep 28, 2021
The automation functions of Systems Manager need improvement. For example, we formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves. The other thing it needs is better integration with different solutions to make the whole deployment process a little easier.
Configuration Management ensures consistent performance by managing system settings across the network. It enhances efficiency, reduces downtime, and improves compliance with industry standards.Configuration Management provides a systematic approach to handle IT resources. This involves tracking all aspects of hardware and software configurations, identifying any discrepancies, and rectifying them efficiently. Effective Configuration Management aids IT teams in maintaining control over...
I do not use the automation feature in this product.
There isn't anything specific I remember at the moment.
It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement. The Amazon support team is good if you pay more. However, there's one thing I don't like. AWS has an AWS Organizations service, which acts as an umbrella for all your multiple AWS accounts. The support team tends to treat issues on an account-by-account basis. For example, if I have five AWS accounts that I'm managing through AWS Organizations to govern them and ensure consistent configuration, and I have a problem on all five accounts, AWS currently expects me to raise five different support tickets or issues. I would have preferred that since I'm managing these accounts from an organization, it shouldn't matter which account I raise the support issue from.
I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise.
One area that could be enhanced is dynamic configuration management. Additionally, improving integration with other AWS services like Lambda and CloudFormation would be beneficial.
The product must provide cost optimization features. AWS does not have EKS cluster backup. We need to make the snapshots. There is no automatic way to back up recent applications. Region-to-region replication is very important for taking backups. AWS lacks compliance regulations and policies.
The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required.
Additional features can be added as per customer requirements.
We have over 150 accounts. We want a single and consolidated view and to be able to easily manage all of our accounts on a single platform. The current challenge is that we can't pull any incidents from other accounts.
The AWS UIs are not the most intuitive. Also, the usability needs room for improvement. As for a feature, maybe alert the inventory manager to see when an inventory scan you can do by the Systems Manager identifies new things.
There is definitely scope for improvement, not in terms of the features, but in terms of the variety of options that are currently available out of the system. I would like to see more integrations.
The automation functions of Systems Manager need improvement. For example, we formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves. The other thing it needs is better integration with different solutions to make the whole deployment process a little easier.