Customizing the home screen was difficult; I could not remove certain tabs that were irrelevant to our users. The search functionality is poor as there's no way for administrators to tag keywords to training courses, making it hard for people to find content. Additionally, there is no way to send a direct link to training if someone asks about it. The reporting is subpar; you can only report by course and not by person unless you go into specific Dayforce reports, which do not match the fields in the learning module. The support is also terrible, with slow response times and a lack of useful knowledge-based articles.
The solution's dashboards and geofencing could be improved. Typically, a lot of systems have a special reason code for every field. In Ceridian Dayforce HCM, the reason code is the same section that updates different fields. If you have a new hire and they get a promotion, you will return to the same list and enter those in, which is very confusing.
The connections, specifically the import and export connections, in Dayforce Connected Pay which manages global payroll processing, need improvement. The reporting function in the solution needs to improve. Making the solution more user-friendly is one of the features that I would like to add to the solution to make my life easier.
One area to be improved is the solution's reporting function, which can be cumbersome. In contrast, other software, such as Replicon, offers a drag-and-drop feature to create a report quickly and easily. This feature is not available in Ceridian Dayforce HCM, where obtaining a report requires a long, drawn-out process. Furthermore, obtaining specific desired features without knowledge of the scripts can be challenging. If one lacks this knowledge, they must turn to support, which can charge the company for reports. This issue is problematic because reporting should be included in the product, given that metrics are crucial to businesses and the solution drives workforce planning.
The management and reporting of the GL costing could be improved. We're public sector, and that's a very basic feature right now to see fund and grant labor costs across the enterprise. They are reportable, but separated by pay group. Position management has seen a great increase in functionality since we implemented it. We included work for a custom report for EEO-4 in our implementation as there was not an out of the box.
The product they sell you is not the end product. Many things are presented as though they will be included with the system but then require costly upgrades. Our implementations have been terrible. It's all smoke and mirrors.
Benefits Manager at Portfolio Recovery Associates, Inc.
Real User
2018-03-21T12:34:00Z
Mar 21, 2018
Our current software program offers a home page with important company documents and a place for company announcements. Unfortunately, Ceridian Dayfoce does not offer this.
Dayforce HCM is a global, cloud-based human capital management (HCM) software platform for managing the complete employee lifecycle. This solution was designed to improve the employee experience by bringing together data from across the employment cycle to help managers make better decisions at all levels.
Dayforce HCM is an HR, payroll, benefits, workforce management, and talent management platform. The scalable software uses a single, flexible rules engine, as well as real-time updates and...
Customizing the home screen was difficult; I could not remove certain tabs that were irrelevant to our users. The search functionality is poor as there's no way for administrators to tag keywords to training courses, making it hard for people to find content. Additionally, there is no way to send a direct link to training if someone asks about it. The reporting is subpar; you can only report by course and not by person unless you go into specific Dayforce reports, which do not match the fields in the learning module. The support is also terrible, with slow response times and a lack of useful knowledge-based articles.
The solution's dashboards and geofencing could be improved. Typically, a lot of systems have a special reason code for every field. In Ceridian Dayforce HCM, the reason code is the same section that updates different fields. If you have a new hire and they get a promotion, you will return to the same list and enter those in, which is very confusing.
I would like the solution to improve its customer service communication.
The reporting could be improved. It needs to be simplified. It can be a bit complex.
The connections, specifically the import and export connections, in Dayforce Connected Pay which manages global payroll processing, need improvement. The reporting function in the solution needs to improve. Making the solution more user-friendly is one of the features that I would like to add to the solution to make my life easier.
One area to be improved is the solution's reporting function, which can be cumbersome. In contrast, other software, such as Replicon, offers a drag-and-drop feature to create a report quickly and easily. This feature is not available in Ceridian Dayforce HCM, where obtaining a report requires a long, drawn-out process. Furthermore, obtaining specific desired features without knowledge of the scripts can be challenging. If one lacks this knowledge, they must turn to support, which can charge the company for reports. This issue is problematic because reporting should be included in the product, given that metrics are crucial to businesses and the solution drives workforce planning.
The management and reporting of the GL costing could be improved. We're public sector, and that's a very basic feature right now to see fund and grant labor costs across the enterprise. They are reportable, but separated by pay group. Position management has seen a great increase in functionality since we implemented it. We included work for a custom report for EEO-4 in our implementation as there was not an out of the box.
Dayforce has its gaps like every HR system, but nothing comes to mind at the moment.
The product they sell you is not the end product. Many things are presented as though they will be included with the system but then require costly upgrades. Our implementations have been terrible. It's all smoke and mirrors.
I would like to see more built-in forms, like government issued forms (T2200). This would save a lot of time during the year-end process.
Our current software program offers a home page with important company documents and a place for company announcements. Unfortunately, Ceridian Dayfoce does not offer this.