If there are any issues at the network level, such as users working from home, then it is very hard to catch up with them and resolve issues on the end-user machine. If the user doesn't have internet access because of Zscaler... Sometimes, it might be a rare case, but it is very challenging for us to take action because they don't have internet. It can be difficult for us to troubleshoot. The user accessibility; it is better to improve that for control accessing and configuring. It's very complicated to do the configuration. The IT job is a little bit complicated. Those who have the experience can do that. It's not easy or handy to use this tool.
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If there are any issues at the network level, such as users working from home, then it is very hard to catch up with them and resolve issues on the end-user machine. If the user doesn't have internet access because of Zscaler... Sometimes, it might be a rare case, but it is very challenging for us to take action because they don't have internet. It can be difficult for us to troubleshoot. The user accessibility; it is better to improve that for control accessing and configuring. It's very complicated to do the configuration. The IT job is a little bit complicated. Those who have the experience can do that. It's not easy or handy to use this tool.
The connectivity could be faster. Sometimes, the issue is internal.