Program Caseworker at a performing arts with 51-200 employees
Real User
Top 5
Oct 28, 2025
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing. I must take manual notes to adjust page breaks, add or remove content because it formats completely different between preview and editing screen. When moving content from Word, the formatting doesn't remain consistent. I preferred the classic editor. While there is a Word add-in that could potentially alleviate this issue, I don't have access to it due to system administration restrictions. This is my biggest challenge, making template creation more time-consuming than necessary. In DocuSign, when I have signatures on both the left-hand and right-hand side of the page, the spacing should remain consistent. Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
Senior Consultant at a consultancy with 51-200 employees
Consultant
Top 5
Jul 18, 2025
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
Procurement Manager at a computer software company with 201-500 employees
Real User
Apr 12, 2023
I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending an envelope. Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
Some people are not that computer-literate, and people don't understand the concept of the digital signature. They need to find a way to communicate the ease of use a bit better. There should be some sort of notification or process flow so the person waiting for the signatures can have a view of everything to see who might be holding up the process.
We'd like the dates to sync up with the signature. It should automatically be datestamped beside the signature. It is on the higher side of the options in terms of pricing.
IT Manager at a energy/utilities company with 501-1,000 employees
Real User
Top 20
Apr 7, 2022
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.
DocuSign provides digital signatures with features like secure handling, customizable templates, and document tracking. It offers an intuitive interface with mobile access, streamlining collaboration and reducing paperwork, while enhancing processing speed and security through e-verification via national ID.DocuSign enables digital signatures for documents including agreements, rental agreements, and contracts. It is indispensable for HR, procurement, legal, and workflow management,...
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing. I must take manual notes to adjust page breaks, add or remove content because it formats completely different between preview and editing screen. When moving content from Word, the formatting doesn't remain consistent. I preferred the classic editor. While there is a Word add-in that could potentially alleviate this issue, I don't have access to it due to system administration restrictions. This is my biggest challenge, making template creation more time-consuming than necessary. In DocuSign, when I have signatures on both the left-hand and right-hand side of the page, the spacing should remain consistent. Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
The support is not accessible sometimes to African businesses.
I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending an envelope. Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
I would like for this solution to send me a copy of the signed document automatically.
Some people are not that computer-literate, and people don't understand the concept of the digital signature. They need to find a way to communicate the ease of use a bit better. There should be some sort of notification or process flow so the person waiting for the signatures can have a view of everything to see who might be holding up the process.
We'd like the dates to sync up with the signature. It should automatically be datestamped beside the signature. It is on the higher side of the options in terms of pricing.
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.