There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still building our own packages. It would be better to have more activities provided. There needs to be some enhancements on the inbuilt tools.
In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects. The tool's scalability has some limitations, especially in more complex projects that involve digital sensor data extraction and structural data from PDFs. While it may not be 100 percent available for such projects, improvements in these areas could enhance its scalability over time.
Executive RPA Developer at a tech services company with 10,001+ employees
Real User
Top 5
2023-10-03T11:44:57Z
Oct 3, 2023
The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.
Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees
Real User
Top 10
2023-01-03T15:51:47Z
Jan 3, 2023
Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.
Investor at a computer software company with 51-200 employees
Real User
Top 10
2021-02-24T07:52:04Z
Feb 24, 2021
The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important. I'd also like to see AI machine learning, natural language processing capabilities built in to the solution. I think the support could also be improved.
What is RPA? Robotic process automation (RPA) is a software technology that enables enterprises to build, deploy, and manage a virtual workforce made up of software robots (“bots”) that emulate the actions of humans in interactions with software and digital systems.
There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still building our own packages. It would be better to have more activities provided. There needs to be some enhancements on the inbuilt tools.
In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects. The tool's scalability has some limitations, especially in more complex projects that involve digital sensor data extraction and structural data from PDFs. While it may not be 100 percent available for such projects, improvements in these areas could enhance its scalability over time.
The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.
Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.
The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important. I'd also like to see AI machine learning, natural language processing capabilities built in to the solution. I think the support could also be improved.