One area that could be improved is the reconciliation methods. We need to ensure that our accounting aligns with what is displayed in the Fireblocks console, and currently, this process is somewhat manual.
Currently, we face issues using other technologies and operating systems since the documentation is very restrictive. Here, the bank uses Red Hat, and there's a lack of flexibility to adapt Fireblocks to various customer technologies. The backup process, in particular, is very rigid and can only use specific tools and versions.
We were using PHP, and the solution didn't have much support for it. For example, I needed to check the signature to ensure that it was safe and it was from them. I wasn't sure which key I was supposed to use, and there was no code. I had to guess how to make a code and use a key. If it didn't work, I don't know if the problem was with the code or the key. I found another person in their forums who also was using PHP. He seemed to have a PHP code, and I got that. I assumed that the code should be working and tried it with the right key. I found it, and it worked.
The tool has some restrictions on its API. When we do a transaction, the account balance doesn't get refreshed, and you need to call a separate API for that. It would be better if the balance gets auto-refreshed once the transaction runs.
One area that could be improved is the reconciliation methods. We need to ensure that our accounting aligns with what is displayed in the Fireblocks console, and currently, this process is somewhat manual.
Currently, we face issues using other technologies and operating systems since the documentation is very restrictive. Here, the bank uses Red Hat, and there's a lack of flexibility to adapt Fireblocks to various customer technologies. The backup process, in particular, is very rigid and can only use specific tools and versions.
We were using PHP, and the solution didn't have much support for it. For example, I needed to check the signature to ensure that it was safe and it was from them. I wasn't sure which key I was supposed to use, and there was no code. I had to guess how to make a code and use a key. If it didn't work, I don't know if the problem was with the code or the key. I found another person in their forums who also was using PHP. He seemed to have a PHP code, and I got that. I assumed that the code should be working and tried it with the right key. I found it, and it worked.
The tool has some restrictions on its API. When we do a transaction, the account balance doesn't get refreshed, and you need to call a separate API for that. It would be better if the balance gets auto-refreshed once the transaction runs.