Best Communications Platform as a Service (CPaaS) Solutions

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

Infobip is the bridge between IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for their global user base.

TeleSign is a robust platform designed for securing user accounts and verifying user identities. It offers various features such as SMS and two-factor authentication, fraud prevention, account verification, and additional security layers for online platforms. With a focus on phone number verification and protection against account takeover, TeleSign ensures the security of customers' personal information. It also facilitates transaction verification and prevents unauthorized access to sensitive data. Users value TeleSign for its easy integration with existing systems, secure verification processes, customizable messaging options, and reliable notification delivery. The platform seamlessly integrates into workflows, offers strong security measures, and allows for personalized messaging preferences. With consistent notification delivery, users can rest assured that important messages are always received promptly. Organizations have reported that TeleSign has helped streamline communication, boost productivity, and enhance collaboration among team members. It provides valuable data insights, saves time and resources in project management, and overall acts as a game-changer for business operations. TeleSign truly stands out as a trusted solution for enhancing security and streamlining communication processes.

CM.com provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication. We call that TEXT, TALK, PAY and ACCESS: a smart combination of text messaging, and other messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions.

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Vonage Communications APIs are used for integrating messaging and voice capabilities into applications. Users praise the ease of managing SMS and voice, reliability, and flexibility for creating customized communication solutions. However, some users mention occasional documentation issues, customer support challenges, integration limitations, downtime, and a desire for better analytics features to track performance.

Kandy CPaaS' APIs and SDKs allow service providers to provide business customers with value-added services that can differentiate traditional connectivity services. Don't wait for new competitors to offer innovative services that undercut the value of traditional dial tone. Kandy gives CSPs the tools to make it easy for their business customers to embed communications into websites, into applications, and into business processes. Once communications are embedded into workflows, customers can't just shop for another provider to save a few cents a minute. Kandy increases ARPU and protects existing revenue streams.

IMIconnect is a cloud-based platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels such as Facebook Messenger, SMS, Twitter DM, voice, email, In-app, WhatsApp, etc., and flexible integrations with backend enterprise systems such as CRM, marketing automation, customer databases, and more.At the core sits a visual flow builder featuring various communication channels, system integrations, and other workflow constructs – all exposed as nodes that can be dragged and dropped onto a canvas to facilitate rapid customer journey orchestration and automation.Developers, product managers, and architects in leading consumer businesses use IMIconnect to build innovative customer service, marketing and proactive customer engagement journeys such as interactive SMS flows, Messenger chat bots, self-serve IVR, interactive order tracking, payment notifications, fraud detection and prevention apps, and other conversational experiences.