Twilio vs edna Channels comparison

edna and Twilio are both solutions in the Communications Platform as a Service (CPaaS) category. edna is ranked #14, while Twilio is ranked #1 with an average rating of 8.0. edna holds a 1.5% mindshare in CPaa, compared to Twilio’s 36.2% mindshare. Additionally, 80% of Twilio users are willing to recommend the solution.

edna Channels

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41 Comparison Views

Twilio

Read 4 Twilio reviews

2,017 Views
1,824 Comparison Views

80% willing to recommend

edna Channels

Twilio

Categories and Ranking

edna Channels

Ranking in Communications Platform as a Service (CPaaS)

14th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Twilio

Ranking in Communications Platform as a Service (CPaaS)

1st

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Communications Platform as a Service (CPaaS) category, the mindshare of edna Channels is 1.5%, up from 0.3% compared to the previous year. The mindshare of Twilio is 36.2%, down from 37.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Communications Platform as a Service (CPaaS)

Featured Reviews

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Megha Shyam K

Head Of Data Engineering at Healthcare AI based start-up

Easy to use and provides good documentation, but the configuration of the integrations cannot be changed

I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Twilio?

Twilio is the cheapest option for the quality of the product they provide. It's worth the money to integrate a solution like Twilio if you have the budget.

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What needs improvement with Twilio?

Customer support should improve in responsiveness and receptibility. There have been issues where they could be quicker in helping clients, specifically regarding their response time.

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What is your primary use case for Twilio?

We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messa...

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Comparisons

No data available

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edna

Twilio

Overview

Connect with customers on their most favored messenger with WhatsApp Business API powered by edna.
Reach Out to 1.3 Billions of Global Users With Hyper-Personalized Messages They Won’t Ignore.
Increase Engagement Through Timely, Customized Messaging That Doesn’t Feel Intrusive.
Reach Hundreds of Millions of Apple Users on Their Native Messages App Using Our Platform!
Send Out Timely, Customized Messages Your Clients Will Actually Read!

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

Sample Customers

Information Not Available

Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross

See our list of best Communications Platform as a Service (CPaaS) vendors.

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