Best Communications Platform as a Service (CPaaS) Solutions

What is Communications Platform as a Service (CPaaS)?

CPaaS provides a cloud-based framework for developers to integrate real-time communications features into their applications without building backend infrastructure.

The top 5 Communications Platform as a Service (CPaaS) solutions are Twilio, Infobip, TeleSign, CM.com and Vonage Communications APIs, as ranked by PeerSpot users in November 2024. Twilio received the highest rating of 8.0 among the leaders, is the most popular solution in terms of searches by peers, and holds the largest mind share of 36.2%.

CPaaS offers a suite of tools for incorporating communication functions such as voice, video, and messaging into existing software. It allows for scalable and flexible communication solutions, helping businesses enhance customer engagement and streamline operations.

What are key features to look for?

API Integration: Allows easy incorporation of communication functionalities into apps.
Scalability: Supports business growth with elastic resources.
Security: Ensures safe communication with end-to-end encryption.
Analytics: Provides insights into communication performance.
Omnichannel Support: Integrates multiple communication channels seamlessly.

What benefits or ROI should users look for?

Cost Efficiency: Reduces the need for extensive infrastructure.
Improved Customer Engagement: Enhances interaction through multiple channels.
Faster Time to Market: Speeds up deployment of communication features.
Flexibility: Adapts easily to changing business needs.
Enhanced Productivity: Streamlines internal and external communications.

Industries like healthcare use CPaaS to send appointment reminders and facilitate telehealth consultations. Finance sectors employ it for secure transaction notifications, while retail leverages CPaaS for marketing communications and customer support.

CPaaS helps organizations by providing a versatile and adaptable communication framework. This enables businesses to improve customer interactions, reduce operational costs, and stay competitive in an evolving market.

Communications Platform as a Service (CPaaS) solutions mindshare

As of December 2024, in the Communications Platform as a Service (CPaaS) category, the mindshare of TeleSign is 14.5%, up from 14.5% compared to the previous year. The mindshare of Twilio is 36.2%, down from 37.7% compared to the previous year. The mindshare of Infobip is 18.1%, up from 16.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Communications Platform as a Service (CPaaS)

Top Communications Platform as a Service (CPaaS) products

Rankings through

#1 Ranked

Twilio

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

8.0

Rating

Reviews

370

Words/ Review

2,017

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1,824

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Infobip

Infobip is the bridge between IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for their global user base.

999

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847

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TeleSign

TeleSign is a robust platform designed for securing user accounts and verifying user identities. It offers various features such as SMS and two-factor authentication, fraud prevention, account verification, and additional security layers for online platforms. With a focus on phone number verification and protection against account takeover, TeleSign ensures the security of customers' personal information. It also facilitates transaction verification and prevents unauthorized access to sensitive data. Users value TeleSign for its easy integration with existing systems, secure verification processes, customizable messaging options, and reliable notification delivery. The platform seamlessly integrates into workflows, offers strong security measures, and allows for personalized messaging preferences. With consistent notification delivery, users can rest assured that important messages are always received promptly. Organizations have reported that TeleSign has helped streamline communication, boost productivity, and enhance collaboration among team members. It provides valuable data insights, saves time and resources in project management, and overall acts as a game-changer for business operations. TeleSign truly stands out as a trusted solution for enhancing security and streamlining communication processes.

989

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703

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CM.com

CM.com provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication. We call that TEXT, TALK, PAY and ACCESS: a smart combination of text messaging, and other messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions.

453

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338

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Vonage Communications APIs

Vonage Communications APIs are used for integrating messaging and voice capabilities into applications. Users praise the ease of managing SMS and voice, reliability, and flexibility for creating customized communication solutions. However, some users mention occasional documentation issues, customer support challenges, integration limitations, downtime, and a desire for better analytics features to track performance.

329

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267

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MessageBird

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

327

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245

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IMImobile IMIconnect

IMIconnect is a cloud-based platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels such as Facebook Messenger, SMS, Twitter DM, voice, email, In-app, WhatsApp, etc., and flexible integrations with backend enterprise systems such as CRM, marketing automation, customer databases, and more.At the core sits a visual flow builder featuring various communication channels, system integrations, and other workflow constructs – all exposed as nodes that can be dragged and dropped onto a canvas to facilitate rapid customer journey orchestration and automation.Developers, product managers, and architects in leading consumer businesses use IMIconnect to build innovative customer service, marketing and proactive customer engagement journeys such as interactive SMS flows, Messenger chat bots, self-serve IVR, interactive order tracking, payment notifications, fraud detection and prevention apps, and other conversational experiences.

177

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127

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Ribbon Kandy CPaaS

Kandy CPaaS' APIs and SDKs allow service providers to provide business customers with value-added services that can differentiate traditional connectivity services. Don't wait for new competitors to offer innovative services that undercut the value of traditional dial tone. Kandy gives CSPs the tools to make it easy for their business customers to embed communications into websites, into applications, and into business processes. Once communications are embedded into workflows, customers can't just shop for another provider to save a few cents a minute. Kandy increases ARPU and protects existing revenue streams.

198

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101

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Unifonic

Remove the complexity of interacting with your customers. Seamlessly integrate multiple channels through a single API without a single line of code on just one platform.

141

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Karix

Karix Mobile empowers enterprises to use mobile to transform their business at all stages of customer lifecycle, from acquisition to retention. We enable enterprises to intelligently personalize their two-way marketing & customer care interactions, across multiple channels through our robust, secure and scalable mobile engagement platform.

146

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Avaya OneCloud

Zang Cloud is a robust development platform - create what you need, integrate it seamlessly with your current communications systems and go! Keep reading below to see what our developers and customers have come up with so far. You’re only limited by your imagination. (And the laws of physics. Let’s not get crazy here.)

118

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MirrorFly

MirrorFly is the most sought-after chat integration software for any messaging app/websites spread across a wide range of industries: Dating, Healthcare, Marketplaces, E-commerce, E-learning, Telecommunications

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Plivo

Plivo is a communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise grade building blocks. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world.

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edna Channels

Connect with customers on their most favored messenger with WhatsApp Business API powered by edna.Reach Out to 1.3 Billions of Global Users With Hyper-Personalized Messages They Won’t Ignore.Increase Engagement Through Timely, Customized Messaging That Doesn’t Feel Intrusive.Reach Hundreds of Millions of Apple Users on Their Native Messages App Using Our Platform!Send Out Timely, Customized Messages Your Clients Will Actually Read!

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edna Channels vs Twilio

MSG91

Secure and robust APIs for SMS, Email, Voice, Authentication and moreEmpower conversations with best-in-class communication API Full-featured APIs for developers and businesses to connect and engage your customers globally.Boost audience engagement through smart Platform.Empower your employees, Support your customers.Segment your customers according to their action or event.Quick and reliable authentication by 2FA using multiple channels.

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Bandwidth Inc.

Add phone calling, text messaging, and 9-1-1 connectivity to your apps, software, or on-premise environment with Bandwidth’s products and services - all backed by an enterprise-trusted platform and nationwide network.

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Voxbone

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Routee

At Routee, we implement the best technologies to deliver world-class communications. AMD Telecom has a global track record providing the building-blocks your business can use to create bespoke, targeted messages. Routee has the technical foundation your business can count on. The insightful approach Routee has taken to the services it has created means our API-based cloud communications services have become best in class. Coupled with our web platform, Routee has services global businesses trust every day. Why not move your business communications to the next level?

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CLX Communications

CLX Communications has been optimizing its infrastructure and developing its carrier relationships for over a decade, to ensure your messages get to your customers direct and fast. CLX's carrier grade platform serves over 70 operators globally and provides its clients with world class delivery rates and super low latency, every send.

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MOBtexting

MOBtexting is one of the leading, premier & DeloitteTech India 50 & APAC 500 Winner Communication Platform as a service (CPaaS) that provides multi-channel communication services like SMS, Voice, Bot, RCS, WhatsApp.

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Telestax RestcommONE

Telestax’s RestcommONE platform is changing the way real-time communications are developed and delivered. It is fast becoming the platform of choice for rapidly building enterprise class real-time messaging, voice and video applications. Our communications platform is 100% cloud ready, offering continuous load balancing, scalability and high availability.With RestcommONE, everything from simple voicemail systems to a complete Communications Platform as a Service (CPaaS) can be built and deployed quickly and easily.

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Telestax RestcommONE vs Twilio

Mobicomm

Easily authenticate new users, make logins secure, and safeguard transactions with OTPsSend Images, auto short URL, collect feedback and poll results faster including market research, employee satisfaction surveys, and more with embedded hyperlinks and clicked reportRemind about bill payments, share account balance, debit alerts and order confirmations with actionable links and reportsIncrease new product awareness and drive immediate action with targeted campaigns using our promotional SMSDay wise summary, month wise summary, campaign wise summary, message wise summary, senderid wise summary.Detailed report with sent time, delivery time, delivery status, message id and many more information.Just export DLT template file from DLT platform(Airtel, Jio, BSNL, Vodafone, MTNL) and upload it in mobiCOMM application.For login into mobiCOMM application from unknown host user has to enter registered mobile number to get OTP.Design login page using our panel, set logo, company information, support number, pricing in login page.

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Fonada

Fonada offers end-to-end cloud telephony services to help businesses connect, inform and sell cost-efficiently. Our Voice, SMS and AI-Enabled solutions can help you become a household name cost-efficiently. Fonada is your one-stop CPaaS Provider and customer engagement platform. Manage customer engagement with Fonada’s end-to-end cloud telephony and customer engagement contact center, supported by a suite of communication APIs and conversational, cloud-empowered AI platform.

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