Infobip vs Twilio comparison

Infobip and Twilio are both solutions in the Communications Platform as a Service (CPaaS) category. Infobip is ranked #2, while Twilio is ranked #1 with an average rating of 8.0. Infobip holds a 18.6% mindshare in CPaa, compared to Twilio’s 36.7% mindshare. Additionally, 80% of Twilio users are willing to recommend the solution.

Infobip

1,017 Views
855 Comparison Views

Twilio

Read 4 Twilio reviews

2,120 Views
1,907 Comparison Views

80% willing to recommend

Infobip

Twilio

Categories and Ranking

Infobip

Ranking in Communications Platform as a Service (CPaaS)

2nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Twilio

Ranking in Communications Platform as a Service (CPaaS)

1st

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Communications Platform as a Service (CPaaS) category, the mindshare of Infobip is 18.6%, up from 15.5% compared to the previous year. The mindshare of Twilio is 36.7%, down from 37.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Communications Platform as a Service (CPaaS)

Featured Reviews

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Megha Shyam K

Head Of Data Engineering at Healthcare AI based start-up

Easy to use and provides good documentation, but the configuration of the integrations cannot be changed

I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.

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Top Industries

By visitors reading reviews

Computer Software Company

29%

Manufacturing Company

10%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

23%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Twilio?

Twilio is the cheapest option for the quality of the product they provide. It's worth the money to integrate a solution like Twilio if you have the budget.

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What needs improvement with Twilio?

Customer support should improve in responsiveness and receptibility. There have been issues where they could be quicker in helping clients, specifically regarding their response time.

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What is your primary use case for Twilio?

We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messa...

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Comparisons

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Compared 9% of the time

Karix vs Infobip

Compared 8% of the time

TeleSign vs Infobip

Compared 7% of the time

Unifonic vs Infobip

Compared 5% of the time

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TeleSign vs Twilio

Compared 35% of the time

CM.com vs Twilio

Compared 13% of the time

edna Channels vs Twilio

Compared 4% of the time

IMImobile IMIconnect vs Twilio

Compared 4% of the time

Unifonic vs Twilio

Compared 3% of the time

More Twilio Competitors

Learn More

Infobip

Twilio

Overview

Infobip is the bridge between IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for their global user base.

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

Sample Customers

BlaBlaCar, ShoeBeDo, TTN, Rapido, E-table, VRL Logistics, Hong Leong Bank, Chocofood, Sila BG, Studio Moderna, Rappi, Scoop, OTP Bank, UBA Bank, Croatian Postal Bank, Zendesk, Refunite, TLC Marketing, Croatian Telecom, Mambu

Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross

See our list of best Communications Platform as a Service (CPaaS) vendors.

We monitor all Communications Platform as a Service (CPaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.