I don't have any specific numbers or estimates on how much easier or faster the enrollment process has become since using Twilio for SMS notifications. I haven't seen a return on investment nor can I share any relevant metrics such as time saved, money saved, or fewer employees needed.
Customer support should improve in responsiveness and receptibility. There have been issues where they could be quicker in helping clients, specifically regarding their response time.
I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.
I don't have any specific numbers or estimates on how much easier or faster the enrollment process has become since using Twilio for SMS notifications. I haven't seen a return on investment nor can I share any relevant metrics such as time saved, money saved, or fewer employees needed.
Customer support should improve in responsiveness and receptibility. There have been issues where they could be quicker in helping clients, specifically regarding their response time.
The main issue I've encountered is sometimes slow SMS delivery in South America.
I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.