Twilio Reviews

Name: Twilio
Brand: Twilio
Rating: 4.0 (4 reviews)

Vendor: Twilio

4.0 out of 5

4 reviews
80% willing to recommend

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What is Twilio?

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

Twilio is the #1 ranked solution in top Communications Platform as a Service providers. PeerSpot users give Twilio an average rating of 8.0 out of 10. Twilio is most commonly compared to Infobip: Twilio vs Infobip. Twilio is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.

Featured reviews

Megha Shyam K

Head Of Data Engineering at Healthcare AI based start-up

I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.

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Gustavo Mejía

Technical Lead at Novateva

We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messages or have conversations with clients, rather than using a cell phone. Another use case was with…

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Nabeel Hassan

Professional Freelancer at Freelancer

We utilize Twilio for tasks like sending voice and text messages, managing IVRs, and handling various communications like WhatsApp messages and SMS alerts Twilio has been great for our business development, and we even have integrations with CRMs. I like Twilio's business development features…

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Twilio mindshare

As of February 2025, the mindshare of Twilio in the Communications Platform as a Service (CPaaS) category stands at 36.4%, down from 37.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Communications Platform as a Service (CPaaS)

Key learnings from peers

Valuable Features

"Twilio provides an easier and more organized way for officers and agents to communicate with clients, either through SMS or email, rather than using personal devices."
"I've integrated Twilio into our customer communication workflow for two-factor authentication and SMS messaging. It's very easy to use with good documentation."
"I like Twilio's business development features like chat and call routing."

Room for Improvement

"Customer support should improve in responsiveness and receptibility."
"The main issue I've encountered is sometimes slow SMS delivery in South America."
"There are issues regarding stability, and I would rate it as two out of ten."