What needs improvement with Fortinet FortiGate SWG?

Fortinet FortiGate SWG can't be used on its own, and you have to get FortiAnalyzer.

Zero trust could be added. Nowadays, solutions like Zscaler, Netskope, and even SecureWorks combine multiple features into a single product.

The solution's pricing could be improved.

There's room for improvement in the interface, especially following their upgrade to version nineteen. The issue arises from the increased complexity, where tasks like defining the NAS require navigating a separate window, and regular policy configurations are done in a different window.

They could provide bandwidth concentrators and traffic filtering features. They should make the product user-friendly and enhance the security features.

The UI/UX experience can be a little better.

The product’s price is high. It is charging more compared to other solutions.

Fortinet's licensing is high compared to other products.

What happens in FortiGate is that a lot of bugs come on a system-by-system basis, like when Fortinet launches new firmware in FortiGate. Most software launches with known or unknown bugs. When we go for upgradation, even after running a bug scoping exam, we don't know whether the BIOS for which we are upgrading would affect the end user. We don't know how the FortiGate firmware will behave in your environment. Whatever the known bug, FortiGate lists it in their documents, but you never know how the problem will impact your environment. That's a major disadvantage of FortiGate because, somewhere, it's very unstable. Another issue is how deduplication services don't work reliably after enabling deduplication on Fortinet. When they launch any new firmware in the future, they have to ensure firmware functions.

The solution is expensive.

Integrating OpenVPN with FortiGate would provide a powerful combination of secure remote access and comprehensive network security.

Fortinet FortiGate SWG's SSL offloading features need improvement.

The price could be improved.

One area of improvement I've noticed is the lack of built-in monitoring capabilities in the firewall. Currently, we rely on third-party solutions for monitoring purposes. However, I believe the firewall itself has the potential to do a better job in this aspect. Another aspect of Fortinet that concerns me is related to redundancy. We have a setup with two firewalls working in parallel, which requires a highly adaptable configuration. However, it feels unfair that clients need to purchase two licenses, especially when one of the firewalls serves as a backup. We have noticed that other manufacturers have different policies on this matter.

We are providing VoIP and the IP licensing could improve in Fortinet FortiGate SWG.

We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters.

We can't identify which users are causing challenges when we have issues. For example, we may know we have a challenge with our network, but many want to know where it is and the particular user. That would help us to blacklist the user if needed and manage the user data.

Fortinet FortiGate SWG could improve the price, it is expensive.

What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it. What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly.

We have experienced a number of failures when trying to upgrade firmware and the process takes a long time. We only experienced this when doing major upgrades between versions. We have not experienced this challenge with other solutions. Fortinet has a policy of pushing all logs into the cloud but the log management is sluggish and slow. The problem is on the site or application where the cloud is hosted.

The product needs to drastically improve its reporting capability. Right now, that is what is lacking. They need to offer monitoring dashboards. The product should be more user-friendly and attractive. The interface doesn't look as nice as it could.

FortiGate's reporting features could provide a better picture of what is happening in the box.

The solution could improve by having some additional features, such as IBS and better cloud administration. Additionally, the web and DMC features are not very good.

The solution has many heightened points which we cannot get to without working on CLI. There are many features but these are hidden.

I would like the deployment and integration of this product to be easier. We should be able to deploy the features more easily and have different types of access. It should be easier to integrate. Currently, we need to develop APIs to use this interface.

Their technical support could be improved a little bit in terms of responsiveness.

From my point of view, I think Fortinet has to extend the solution into the cloud and provide all the security features from the cloud and not be dependent on the firewall appliances. It would be much easier for them and for the customers. I'd like to see all the security features on the cloud in the next release.