Project manager in business development in cloud environments at INNOVA SISTEMAS
User
2022-09-12T15:11:00Z
Sep 12, 2022
I don't know of any functionality in other software that is not in the ISL software. They should improve the integrations with other incident management software to be able to send the link directly from these platforms. Also, the possibility of going advanced in augmented reality with mobile devices would allow us to make precise indications with drawings when the equipment problem makes us unable to connect remotely and thus avoid using WhatsApp since not all companies allow it.
I would like to have the feature of seeing the details of the past sessions and for them to be segmented based on the PC name of the technician or some other metric and the name of the remote PC. That would make for an easier overview of the product use per technician and make for easier documentation. It would also be nice to have more information about the new features as they are being rolled out. There could be a section in the menu describing the new features and changes. Overall the solution is stable and mature.
Langusova 4, 1000 LJubljana at Slovenia Government
User
2022-02-25T08:55:00Z
Feb 25, 2022
I don't miss anything. I wouldn't add any new features. Speaking of new features, if there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates. What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing. However, I recently found out that there is a black screen feature and that problem has been solved. There is one thing I would improve, however, I'm not even sure if it's a bug on my laptop or a bug in the ISL Online software. When I manage a remote computer in the office and turn on full-screen mode, I still have little space on the left and right sides of the screen on my laptop. I don't know if this is a problem with my computer or with ISL Online.
It would be nice to have more information about new features when they are released. Sometimes there are added features that I didn't know about. It would be easier for me to implement them and consolidate ISL with other systems in our network if I knew beforehand.
We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication. I must say that this is pretty much the only thing that we miss in ISL. ISL development team is improving this application all the time. We are often pleasantly surprised when the application is updated and we see new features were added. The application is automatically updated when we start the application. All updates are stable and we haven't experienced any problems with updated versions.
Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features.
ISL Online empowers organizations by providing versatile remote support solutions. It connects IT professionals with clients seamlessly, allowing efficient management of servers and business applications across different platforms.ISL Online stands out in the industry by facilitating remote customer support with reliability and security. It enables IT companies to troubleshoot and assist clients by establishing stable connections effortlessly. The software ensures easy file transfers and...
I would like to be able to manage all brands of smartphones.
I don't know of any functionality in other software that is not in the ISL software. They should improve the integrations with other incident management software to be able to send the link directly from these platforms. Also, the possibility of going advanced in augmented reality with mobile devices would allow us to make precise indications with drawings when the equipment problem makes us unable to connect remotely and thus avoid using WhatsApp since not all companies allow it.
I would like to have the feature of seeing the details of the past sessions and for them to be segmented based on the PC name of the technician or some other metric and the name of the remote PC. That would make for an easier overview of the product use per technician and make for easier documentation. It would also be nice to have more information about the new features as they are being rolled out. There could be a section in the menu describing the new features and changes. Overall the solution is stable and mature.
I don't miss anything. I wouldn't add any new features. Speaking of new features, if there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates. What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing. However, I recently found out that there is a black screen feature and that problem has been solved. There is one thing I would improve, however, I'm not even sure if it's a bug on my laptop or a bug in the ISL Online software. When I manage a remote computer in the office and turn on full-screen mode, I still have little space on the left and right sides of the screen on my laptop. I don't know if this is a problem with my computer or with ISL Online.
It would be nice to have more information about new features when they are released. Sometimes there are added features that I didn't know about. It would be easier for me to implement them and consolidate ISL with other systems in our network if I knew beforehand.
We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication. I must say that this is pretty much the only thing that we miss in ISL. ISL development team is improving this application all the time. We are often pleasantly surprised when the application is updated and we see new features were added. The application is automatically updated when we start the application. All updates are stable and we haven't experienced any problems with updated versions.
Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features.