IT Project Analyst at a tech services company with 10,001+ employees
Real User
Jan 16, 2019
An area for improvement is analytics on why response times are slow from certain countries. Slowness can be caused by the laptop, the connection, the VPN, the internal network, the country's internet, etc.
Senior Performance Engineer at a retailer with 1,001-5,000 employees
Real User
Sep 19, 2017
More insight into test results and allowances. It might be a tailor-made requirement for me, but I would like to download them offline and do my own customizations on the reports. Right now, we have some standard templates that generates reports. But if I had to do some customizations, include something else and create a report, it's not easy. So, if I can an order to download the raw data I can make custom report. That would be the case with every customer because even though they tested one product it might be part of a big project and they need to have other information included in it along with the report, so feasibly it is good to have. Also, it's evolving, where there's too many features for me to handle and it's too much on my plate to any make ROI out of it. There is a steep learning curve for the product, too.
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Improvements to the reporting would be good. Technical support can be improved.
An area for improvement is analytics on why response times are slow from certain countries. Slowness can be caused by the laptop, the connection, the VPN, the internal network, the country's internet, etc.
More insight into test results and allowances. It might be a tailor-made requirement for me, but I would like to download them offline and do my own customizations on the reports. Right now, we have some standard templates that generates reports. But if I had to do some customizations, include something else and create a report, it's not easy. So, if I can an order to download the raw data I can make custom report. That would be the case with every customer because even though they tested one product it might be part of a big project and they need to have other information included in it along with the report, so feasibly it is good to have. Also, it's evolving, where there's too many features for me to handle and it's too much on my plate to any make ROI out of it. There is a steep learning curve for the product, too.