With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.
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With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.