General manager at a tech services company with 201-500 employees
Real User
Top 10
2025-02-11T04:30:00Z
Feb 11, 2025
Further integration across different Microsoft products would be an improvement. Introduction of more AI automation into the products would also be beneficial. The integration is not as seamless compared to competitors like Palo Alto.
With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.
Attack Surface Management (ASM) helps organizations identify, monitor, and reduce security risks by managing their entire external attack surface in real-time.ASM provides organizations with continuous visibility into their digital assets and potential vulnerabilities. It simulates the mindset of an attacker by assessing an organization’s internet-facing assets and finding pathways to mitigate risks. Organizations need to constantly adapt to the evolving threat landscape, making ASM crucial...
Further integration across different Microsoft products would be an improvement. Introduction of more AI automation into the products would also be beneficial. The integration is not as seamless compared to competitors like Palo Alto.
With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.