It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.
Cyber Security Analyst L2 at a tech services company with 51-200 employees
Real User
2022-08-01T18:40:02Z
Aug 1, 2022
I'd like to see an improved GUI and the solution should include a process of monitoring VOIP calls. I'd like improved response time from the technical support and to have the VOIP monitoring added in the next release.
It is difficult to pinpoint something that could be improved. We use Pulseway as an MSP for multiple customers. The system is built from the customer's perspective. This allows us to make automatic scripting for extra features. When we make a script for a typical customer, the script is available for all our customers. However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in...
It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.
I'd like to see an improved GUI and the solution should include a process of monitoring VOIP calls. I'd like improved response time from the technical support and to have the VOIP monitoring added in the next release.
It is difficult to pinpoint something that could be improved. We use Pulseway as an MSP for multiple customers. The system is built from the customer's perspective. This allows us to make automatic scripting for extra features. When we make a script for a typical customer, the script is available for all our customers. However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved.