They should add a categorization feature to the solution. There should be a folder system to segregate the designs. They should make the solution more user-friendly. Presently, the template designs created by one user aren't visible to other users using the same account. Also, they should make the solution version-based instead of subscription-based.
Senior Full Stack Developer at Ayraxs Technologies LLP
Real User
Top 10
2022-11-30T14:21:33Z
Nov 30, 2022
So far, this solution meets my requirements. A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience.
SendGrid has room for improvement in the UI/UX or dashboard usability for users. It still needs to improve in advanced features. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement. The scaling-up process for SendGrid needs to be self-serve, so this is an additional feature I want to see in the next version of the tool. I also want to see more advanced features, such as conditional flows in SendGrid, on the user account directly. I'd give the tool a rating of eight out of ten because of its ease of deployment and stability. I'm a SendGrid customer.
Technical Consultant - Email Deliverability at Adobe
Real User
Top 5
2022-11-30T09:35:00Z
Nov 30, 2022
The reporting part needs improvement. They give us the reports on the dashboard, yet it is still very limited. In 2016, the reporting was straightforward. They have made some changes nowadays; however, they should be more comprehensive. We need to do a lot of manual work. After fetching the report, we have to do the data analysis by ourselves. It should be done by the platform.
Senior Web Developer at a retailer with 1-10 employees
Real User
Top 10
2022-11-11T15:55:40Z
Nov 11, 2022
The contact limit alerts need to be improved. The way that I see the limits and the way they implement the limit alerts in the current month will be billed on the next month and it's just not really accurate if you check on the alerts. The data field of contacts can use improvement, they are just straight labels and values. It would be better if you have the option to add an object that can be added to the custom field of contact. It will be better to display something on the email templates, and then the conditioning or logic in the automation.
SendGrid is a versatile email delivery platform for sending transactional and marketing emails, with APIs for connecting with existing email marketing software. It is used by Fintechs, e-commerce stores, and event management platforms for sending high volumes of emails while following compliance requirements.
The platform offers easy integration and automation, a stable and scalable solution, flexible API, and a high deliverability rate. SendGrid has helped organizations automate...
They should add a categorization feature to the solution. There should be a folder system to segregate the designs. They should make the solution more user-friendly. Presently, the template designs created by one user aren't visible to other users using the same account. Also, they should make the solution version-based instead of subscription-based.
So far, this solution meets my requirements. A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience.
SendGrid has room for improvement in the UI/UX or dashboard usability for users. It still needs to improve in advanced features. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement. The scaling-up process for SendGrid needs to be self-serve, so this is an additional feature I want to see in the next version of the tool. I also want to see more advanced features, such as conditional flows in SendGrid, on the user account directly. I'd give the tool a rating of eight out of ten because of its ease of deployment and stability. I'm a SendGrid customer.
The reporting part needs improvement. They give us the reports on the dashboard, yet it is still very limited. In 2016, the reporting was straightforward. They have made some changes nowadays; however, they should be more comprehensive. We need to do a lot of manual work. After fetching the report, we have to do the data analysis by ourselves. It should be done by the platform.
The contact limit alerts need to be improved. The way that I see the limits and the way they implement the limit alerts in the current month will be billed on the next month and it's just not really accurate if you check on the alerts. The data field of contacts can use improvement, they are just straight labels and values. It would be better if you have the option to add an object that can be added to the custom field of contact. It will be better to display something on the email templates, and then the conditioning or logic in the automation.