SendGrid Reviews

Name: SendGrid
Brand: Twilio
Rating: 4.3 (12 reviews)

Vendor: Twilio

4.3 out of 5

12 reviews
100% willing to recommend

230 followers

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What is SendGrid?

SendGrid is a versatile email delivery platform for sending transactional and marketing emails, with APIs for connecting with existing email marketing software. It is used by Fintechs, e-commerce stores, and event management platforms for sending high volumes of emails while following compliance requirements.

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SendGrid is the #1 ranked solution in top Cloud Email solutions. PeerSpot users give SendGrid an average rating of 8.6 out of 10. Based on the analysis of the 12 most recent SendGrid reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the highest in the category). SendGrid is most commonly compared to Amazon WorkMail: SendGrid vs Amazon WorkMail. SendGrid is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 824,095 peers since 2012

Featured reviews

Christopher Justice

Vice President of Operations at BL.INK

We primarily use the solution for the mail-sending functionality. We send high volumes of email, over a million messages a year, for an event management platform We need guaranteed deliverability, so we use SendGrid to send out invitations for corporate events to guarantee the solution is sent…

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Rastu Singh

Technical Consultant - Email Deliverability at Adobe

There are lots of things that are quite good with SendGrid as compared to other platforms. For example, it is very easy to set up, and it is very clean and simple to use. The email integration is fairly easy, and I can say it is reliable. It also allows you to implement services from other platforms as well. So you can have multiple things in a single place. We're using the API. They provide certain add-ons, like Azure add-ons. You can connect with Azure as well. They have decent support in terms of any issues. They have a nice dashboard as well. It gives almost all information in a single place, and it is scalable.

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Sufyan Aslam

Senior Full Stack Developer at Ayraxs Technologies LLP

It's comparatively quick and easy to configure as compared to other solutions. For example, Mailchimp is a popular competitor. I find it quite easy comparatively, with less configuration is required. You just need to get the key that's embedded in your code, and you are good to go. Other than that, in one of my projects, I use it to import the pre-configured templates and stuff like that. That was pretty easy, and the simplicity was beyond my expectations. We don't use it, particularly in development. However, we had a good experience. The UI is fine. It is easy to set up. I find the solution to be stable.

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SendGrid mindshare

As of December 2024, the mindshare of SendGrid in the Cloud Email category stands at 20.7%, up from 18.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Email

PeerAnalyst reports

Type	Title	Date
Category	Cloud Email	Dec 26, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 26, 2024	Download
Comparison	SendGrid vs MailChimp	Dec 26, 2024	Download
Comparison	SendGrid vs Amazon WorkMail	Dec 26, 2024	Download
Comparison	SendGrid vs Zoho Campaigns	Dec 26, 2024	Download

Title	Rating	Mindshare	Recommending
Amazon WorkMail	4.2	N/A	84%	12 interviews Add to research
Fortinet FortiMail Cloud	4.1	2.2%	89%	18 interviews Add to research

Valuable Features

"It is a stable and scalable solution."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"It is easy to set up."

Room for Improvement

"They should make the solution more user-friendly."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users.Another area for improvement in the tool is its conditional logic facilities.The response time of SendGrid technical support needs improvement."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."

ROI

Pricing

"The solution is relatively inexpensive."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SendGrid Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

University

Educational Organization

Manufacturing Company

Healthcare Company

Insurance Company

Real Estate/Law Firm

Comms Service Provider

Media Company

Non Profit

Government

Transportation Company

Hospitality Company

Construction Company

Legal Firm

Logistics Company

Energy/Utilities Company

Retailer

Aerospace/Defense Firm

Recreational Facilities/Services Company

Wholesaler/Distributor

Wellness & Fitness Company

Marketing Services Firm

Compare SendGrid with alternative products

Learn more about SendGrid

The platform offers easy integration and automation, a stable and scalable solution, flexible API, and a high deliverability rate. SendGrid has helped organizations automate communication with clients for commercial campaigns, marketing activities, and transactional tasks, and is the preferred way to communicate with clients for guaranteed delivery.