Chief Technology Officer at a transportation company with 11-50 employees
Nov 11, 2022
The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies.
Senior Full Stack Developer at Ayraxs Technologies LLP
Nov 30, 2022
A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience.
SendGrid has room for improvement in the UI/UX or dashboard usability for users.
Another area for improvement in the tool is its conditional logic facilities.
The response time of SendGrid technical support needs improvement.
