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SendGrid vs Zoho Campaigns comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Zoho Campaigns
Ranking in Cloud Email
7th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Cloud Email category, the mindshare of SendGrid is 8.4%, down from 19.5% compared to the previous year. The mindshare of Zoho Campaigns is 3.4%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.4%
Zoho Campaigns3.4%
Other88.2%
Cloud Email
 

Featured Reviews

Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.
Manav Sharma - PeerSpot reviewer
Project Manager at a tech services company with 1-10 employees
A good software for email marketing that integrates well with other third-party software, but its UI should be improved
I have found two or three issues with Zoho Campaigns. If we add any email content, Zoho Campaigns takes a lot of time to review by the back end. Two years back, a client set up Zoom Campaigns, and the lead was not entered into the campaign. The flow and everything else was fine, but entering the journey or the campaign took time. My company lost a customer because it took two weeks to review the emails we entered into that content. Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging. So that's why people have started moving to Zoho marketing automation instead of Zoho Campaigns. Zoho Campaigns should include immediate sync for the deals model because it's still not there. Whenever a lead is entered, it is immediately synced, but there is no immediate sync for the deals.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They enable us to automate all the communication with our clients around commercial campaigns, marketing activities, and also during transactional tasks, basically, any transaction that happens on the account."
"SendGrid has positively impacted my organization by being a trusted partner for sending emails."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"It does everything we need. It's got templating. It's got email validation. It's great."
"It is a stable and scalable solution."
"SendGrid has positively impacted my organization by solving the notification problem."
"SendGrid provides the best analytics a competent postmaster needs."
"The best features SendGrid offers is the template customization, which really helps in creating templates according to client demand and their UI/UX experience."
"The solution is very inexpensive and very reasonably priced."
"Zoho Campaigns is a good software for email marketing."
"Putting the campaigns together on Zoho is reasonably straightforward. They have a little campaign builder tool that works very well as long as you don't want the campaign to be too sophisticated."
"The solution generates a good return on investment."
"It's a very simple solution for email."
"It is a very reliable and stable tool."
"The initial setup is easy."
"We can merge Zoho Campaigns with Zoho CRM and other applications. I think automation is the best feature of the product because it reduces manual inputs. It will work automatically and generate reports."
 

Cons

"The documentation is not fine, so I believe the documentation needs to be improved."
"The contact limit alerts need to be improved."
"They are backlogged on feature requests, which is a bit of a shame really."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
"So, don't think that you could do anything with SendGrid on email matters."
"SendGrid has positively impacted my organization as we moved to it from our own email servers, though it also gives us less control over everything."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"They should make the solution more user-friendly."
"My usage is limited to the basic features."
"There is room for improvement with integration with other applications like MailChimp."
"When we use Zoho Campaigns, our emails often get routed to the spam folder instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their spam folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly to the inbox."
"Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging."
"The support team takes a while to respond to our request."
"Its deliverability could be improved."
"I would like the product to include a feature that shows website traffic similar to Mailchimp. I would also like to get user and customer activity on the website so that we can easily set campaigns according to customer interest."
"They could get better at dealing with spam. They need to improve their anti-spam capabilities."
 

Pricing and Cost Advice

"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"The solution is relatively inexpensive."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"The basic plan starts at €90 per month."
"There are additional charges, like whenever I add additional users, I need to pay extra."
"The solution's price is reasonable."
"Since the product is part of a bundle, it is definitely very cost-efficient."
"The solution's pricing is reasonable."
"Zoho Campaigns is cheaper compared to other products."
"Zoho Campaigns is not that expensive as compared to other solutions like MailChimp."
"We have an enterprise license for this because we use Zoho for lots of things. We have HR and a bunch of other things. We probably don't pay individually for marketing or sales, and it's all in the overall license that we have."
"The tool is priced less compared to other applications."
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Construction Company
10%
Government
8%
Outsourcing Company
7%
Marketing Services Firm
12%
Construction Company
12%
Comms Service Provider
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
Ask a question
Earn 20 points
 

Comparisons

 

Overview

 

Sample Customers

ScoutMob
Altus
Find out what your peers are saying about SendGrid vs. Zoho Campaigns and other solutions. Updated: June 2026.
903,807 professionals have used our research since 2012.