Zoho Developer and Consultant at a consultancy with 10,001+ employees
Real User
Jul 13, 2023
The product must provide users more control over improving the worthiness of our domain. We can follow certain best practices to improve our reputation within a community so that our emails do not go to spam. The product must provide more features to improve the worthiness of our domain.
Co-Founder at Youth Initiative Development Programme
Real User
May 31, 2023
When we use Zoho Campaigns, our emails often get routed to the spam or promotion module instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their promotion module or folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly routed to the inbox.
Director, International Sales and Marketing at a tech services company with 11-50 employees
Real User
Oct 25, 2022
Zoho's overall usability could be improved in every module. It takes a lot of work to get it set up the way you want. It's not an intuitive product. It takes coding work to get the sales process to work. That setup process could be simplified significantly.
I can't recall missing any features. We use it quite minimally. They could get better at dealing with spam. They need to improve their anti-spam capabilities.
With Zoho Campaigns, you can create, send and track effective email campaigns that help you build lasting relationships with your customers. Email deliverability is our highest priority and we make sure that our software delivers your emails straight to your recipients' inboxes. Zoho Campaigns gives you a multi-user account. You can maintain a single account for your entire marketing team.
The product must provide users more control over improving the worthiness of our domain. We can follow certain best practices to improve our reputation within a community so that our emails do not go to spam. The product must provide more features to improve the worthiness of our domain.
The reports are not so clear. Sometimes we need to send information to Zoho Analytics to get the information in the way we want.
When we use Zoho Campaigns, our emails often get routed to the spam or promotion module instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their promotion module or folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly routed to the inbox.
Zoho's overall usability could be improved in every module. It takes a lot of work to get it set up the way you want. It's not an intuitive product. It takes coding work to get the sales process to work. That setup process could be simplified significantly.
I can't recall missing any features. We use it quite minimally. They could get better at dealing with spam. They need to improve their anti-spam capabilities.