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SendGrid vs ZeptoMail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
ZeptoMail
Ranking in Cloud Email
6th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Cloud Email category, the mindshare of SendGrid is 8.1%, down from 20.0% compared to the previous year. The mindshare of ZeptoMail is 3.3%, down from 13.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.1%
ZeptoMail3.3%
Other88.6%
Cloud Email
 

Featured Reviews

Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.
reviewer2253765 - PeerSpot reviewer
Product Manager at a computer software company with 10,001+ employees
A scalable and easy-to-use solution that has a good user interface and a responsive support team
The product had a couple of bugs. However, the vendor resolved the bugs quickly. People wanting to use the solution must try it out. If they like it, they can switch it on. I have seen and tried many other products. ZeptoMail is pretty easy and straightforward. Overall, I rate the tool a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"SendGrid has positively impacted my organization by solving the notification problem."
"It is easy to set up."
"Overall, it provides a good return on investment through reliability, time savings, and improved communication."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"The solution scales well."
"The valuable features include email capabilities, among other offerings."
"White-listed mail which avoids spam on mail services like Gmail and Yahoo."
"The user interface is valuable to me."
 

Cons

"Customer Service: 4/5. Technical Support: 3/5."
"If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"SendGrid is already nice, but it could be improved by providing the company ID when sending the email."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"The documentation is not fine, so I believe the documentation needs to be improved."
"They should make the solution more user-friendly."
"We had some minor bugs."
 

Pricing and Cost Advice

"The basic plan starts at €90 per month."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The solution is the cheapest in the market."
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Top Industries

By visitors reading reviews
Construction Company
11%
Manufacturing Company
11%
Government
9%
Outsourcing Company
8%
Hospitality Company
10%
Computer Software Company
10%
Comms Service Provider
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise1
Large Enterprise6
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
Ask a question
Earn 20 points
 

Comparisons

 

Overview

 

Sample Customers

ScoutMob
Information Not Available
Find out what your peers are saying about Twilio, Amazon Web Services (AWS), Intuit and others in Cloud Email. Updated: June 2026.
902,456 professionals have used our research since 2012.