SendGrid vs ZeptoMail comparison

Twilio and Zoho are both solutions in the Cloud Email category. Twilio is ranked #1 with an average rating of 8.4, while Zoho is ranked #6 with an average rating of 9.0. Twilio holds a 19.1% mindshare in CE, compared to Zoho’s 12.0% mindshare. Additionally, 100% of Twilio users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

SendGrid

Read 12 SendGrid reviews

1,300 Views
1,098 Comparison Views

100% willing to recommend

ZeptoMail

Read 1 ZeptoMail review

591 Views
465 Comparison Views

100% willing to recommend

SendGrid

ZeptoMail

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between SendGrid and ZeptoMail based on real PeerSpot user reviews.

Find out what your peers are saying about Twilio, MailChimp, Amazon Web Services (AWS) and others in Cloud Email.

To learn more, read our detailed Cloud Email Report (Updated: October 2024).

Buyer's Guide

Cloud Email

October 2024

Download the complete report

Helped 816,406 peers since 2012

Categories and Ranking

SendGrid

Ranking in Cloud Email

1st

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ZeptoMail

Ranking in Cloud Email

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Cloud Email category, the mindshare of SendGrid is 19.1%, down from 19.3% compared to the previous year. The mindshare of ZeptoMail is 12.0%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Email

Featured Reviews

Rastu Singh

Technical Consultant - Email Deliverability at Adobe

Clean and simple to use with good integration capabilities

There are lots of things that are quite good with SendGrid as compared to other platforms. For example, it is very easy to set up, and it is very clean and simple to use. The email integration is fairly easy, and I can say it is reliable. It also allows you to implement services from other platforms as well. So you can have multiple things in a single place. We're using the API. They provide certain add-ons, like Azure add-ons. You can connect with Azure as well. They have decent support in terms of any issues. They have a nice dashboard as well. It gives almost all information in a single place, and it is scalable.

Read full review

reviewer2253765

Product Manager at a computer software company with 10,001+ employees

A scalable and easy-to-use solution that has a good user interface and a responsive support team

The product had a couple of bugs. However, the vendor resolved the bugs quickly. People wanting to use the solution must try it out. If they like it, they can switch it on. I have seen and tried many other products. ZeptoMail is pretty easy and straightforward. Overall, I rate the tool a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."

"It is a stable and scalable solution."

"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."

"The solution scales well."

"It is easy to set up."

"They have pretty good support in terms of any issues."

"The most valuable feature is the conditions in automation."

"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."

"The user interface is valuable to me."

Cons

"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."

"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."

"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."

"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."

"The reporting part needs improvement."

"The contact limit alerts need to be improved."

"SendGrid is a great solution. I don't have any areas of improvement."

"They should make the solution more user-friendly."

"We had some minor bugs."

Pricing and Cost Advice

"The solution is relatively inexpensive."

"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."

"The basic plan starts at €90 per month."

"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."

"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."

"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."

"The solution is the cheapest in the market."

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Email solutions are best for your needs.

See recommendations

816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Wholesaler/Distributor

10%

Educational Organization

Manufacturing Company

Computer Software Company

28%

Comms Service Provider

10%

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SendGrid?

It is a stable and scalable solution.

See all answers

What is your experience regarding pricing and costs for SendGrid?

The solution is relatively inexpensive. We have to purchase only one license.

See all answers

What needs improvement with SendGrid?

They should add a categorization feature to the solution. There should be a folder system to segregate the designs. They should make the solution more user-friendly. Presently, the template designs...

See all answers

What do you like most about ZeptoMail?

The user interface is valuable to me.

See all answers

What is your experience regarding pricing and costs for ZeptoMail?

The solution is the cheapest in the market. The product has a pay-as-you-go pricing model. It’s pretty easy for us. We can just purchase the tool and use it. The pricing is pretty clear and easy. I...

See all answers

What needs improvement with ZeptoMail?

We had some minor bugs. Analytics can be made better The product must add SMS-sending features along with emails.

See all answers

Comparisons

MailChimp vs SendGrid

Compared 16% of the time

Mailgun vs SendGrid

Compared 15% of the time

Amazon WorkMail vs SendGrid

Compared 13% of the time

Zoho Campaigns vs SendGrid

Compared 9% of the time

AuthSMTP vs SendGrid

Compared 7% of the time

More SendGrid Competitors

Zoho Campaigns vs ZeptoMail

Compared 34% of the time

Amazon WorkMail vs ZeptoMail

Compared 18% of the time

Mailgun vs ZeptoMail

Compared 11% of the time

More ZeptoMail Competitors

Product Reports

Buyer's Guide

SendGrid

October 2024

Download SendGrid product report

Buyer's Guide

Cloud Email

October 2024

Download ZeptoMail product report

Learn More

Video not available

Twilio

Zoho

Overview

SendGrid is a versatile email delivery platform for sending transactional and marketing emails, with APIs for connecting with existing email marketing software. It is used by Fintechs, e-commerce stores, and event management platforms for sending high volumes of emails while following compliance requirements.

The platform offers easy integration and automation, a stable and scalable solution, flexible API, and a high deliverability rate. SendGrid has helped organizations automate communication with clients for commercial campaigns, marketing activities, and transactional tasks, and is the preferred way to communicate with clients for guaranteed delivery.

Secure transactional email with email tracking, detailed logs and reports. ZeptoMail is tailor-made for sending transactional emails, ensuring fast delivery and inbox placement for your application emails.

Sample Customers

ScoutMob

Information Not Available

Find out what your peers are saying about Twilio, MailChimp, Amazon Web Services (AWS) and others in Cloud Email. Updated: October 2024.

DOWNLOAD NOW

816,406 professionals have used our research since 2012.

See our list of best Cloud Email vendors.

We monitor all Cloud Email reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.