Senior Systems Tech/Admin at a computer software company with 1-10 employees
Real User
Top 5
2024-07-23T19:18:11Z
Jul 23, 2024
I am okay with the product. I don't need any more features in the solution since it is already too large of a system. The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool. Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.
Although Sophos Central is well-established, there's a shortage of engineers available locally, which has hindered our ability to effectively support and implement solutions. I believe there's room for improvement, especially in terms of traffic monitoring. If Sophos Central could provide detailed traffic monitoring based on user counts, similar to what is available in Fortinet, it would enhance the overall value proposition for our customers. Sophos could potentially provide more detailed insights into user activity, such as the number of users currently logged into the system and those already under protection. Additionally, it would be beneficial to have visibility into network traffic, including guest networks, and identify any suspicious activities or attempts to access unauthorized resources. The main drawback lies in the weak after-sales support system.
Technical Engineer at a tech services company with 11-50 employees
Real User
Top 10
2023-12-15T16:20:15Z
Dec 15, 2023
One area I would like to see improvement in Sophos Central is the multi-factor authentication process. Currently, it involves multiple steps with email, phone, and Sophos Authenticator, which can be cumbersome. I faced issues when I lost my phone, making it challenging to log in. Finding a more user-friendly MFA solution would be great. Overall, apart from that, Sophos Central has made significant improvements in the past year and is now a competitive and reliable product.
Technical Architect-Cyber Security at a tech services company with 11-50 employees
MSP
Top 20
2023-12-15T14:36:24Z
Dec 15, 2023
I've encountered minor challenges in grouping endpoints for policy applications. It currently lacks synchronization with centralized identity management platforms, but users can request features, and integration is reportedly in progress. Additionally, Sophos Central can be resource-intensive, demanding servers with a minimum of eight gigabytes of RAM, which may pose considerations for larger organizations dealing with legacy applications tied to specific OS and hardware configurations.
Senior Technical Engineer at Hitachi Systems, Ltd.
Real User
Top 10
2023-12-14T15:35:09Z
Dec 14, 2023
Vulnerability protection and monitoring any changes are crucial aspects that require attention. Considering the specific requirements of the banking sector where constant internet usage may not be permissible, it might be worthwhile for the company to reconsider offering an on-premises solution. This would cater to users who prefer or require an in-house solution due to security and permission concerns associated with internet networks. The DLP feature is present, but it may not be considered a comprehensive DLP solution and it should be improved.
Partner at a tech services company with 11-50 employees
Real User
Top 20
2023-12-14T03:55:45Z
Dec 14, 2023
There were challenges we faced with generating reports for the physical firewall in certain instances. Despite escalating the issue through tickets, we haven't received a fully satisfactory resolution. Additionally, accessing user logs on the central platform is not as straightforward as we'd prefer.
There is considerable room for service improvement, especially based on a recent experience with the RMX. The device we requested took seven to ten days to be delivered, and the inconvenience continued as we had to travel over thirty kilometers to pick it up. The current service level is not as efficient as desired, but we acknowledge that it presents an area for improvement, particularly in terms of support concentration. Occasionally, the firewall seems to cause a complete traffic halt, even though the system indicates that traffic is flowing. To resolve this, we have to restart the Sophos firewall. It would be beneficial if Sophos could provide options for shorter-term licenses, such as one or two months, allowing for more adaptability in licensing and cost management.
Assistant Manager, Technology & Service Delivery at Genex Infosys Ltd.
Real User
Top 5
2023-11-17T14:05:51Z
Nov 17, 2023
I would like to see improvements in the password recovery process within the Sophos Central solution. Currently, the process of recovering a forgotten password involves unnecessary complexity, and it takes a considerable amount of time, often up to 15 minutes or more. This aspect doesn't seem to be a security feature but rather a system-related issue.
While Sophos Central has demonstrated commendable functionality, there is room for improvement in the realm of automation. Specifically, addressing ransomware attacks often requires leveraging external tools, deploying virtual machines, and utilizing supplementary tools like Caliper Analytics for operations and security communication. The integration of these essential functionalities directly into the software would represent a significant enhancement, streamlining the incident response process and bolstering the platform's comprehensive threat mitigation capabilities. Furthermore, a valuable addition to future releases could involve augmenting the new screen component with advanced capabilities such as XML utilization and rule integration. This enhancement, especially pertinent to tools involved in sandboxing and virtual machines within the investigation process, would greatly streamline the analysis of logs and reports. This would prove particularly beneficial in the context of email analysis, spam attack detection, and other critical security aspects. By incorporating these features, Sophos Central could further elevate its utility in facilitating in-depth security analyses and response strategies.
Managing Director at Die Ambulanten - Home Care GmbH
Real User
Top 10
2023-10-23T09:24:03Z
Oct 23, 2023
The solution must provide a separate app for Tamper Protection. Now, we have to go to Sophos Central to look for the station and take the passwords to disable the antivirus for PC maintenance. If we had an app where we could get the Tamper Protection password for admins, we could work more easily with it. It would be easier for administrative purposes to have a universal app where I can see all my stations with the Tamper passwords.
The product must be made a little bit quicker. It sometimes takes me up to three to five minutes just to log in and see my dashboard. Once we’re in, it’s alright. The initial login is time-consuming.
Sophos Central allows you to manage our award-winning Synchronized Security platform. Advanced attacks are more coordinated than ever before. Now, your defenses are too. Our revolutionary Security Heartbeat™ ensures your endpoint protection and firewall are talking to each other. It’s a simple yet effective idea that means you get better protection against advanced threats and spend less time responding to incidents. It’s so simple, it makes you wonder why nobody did it before.
I am okay with the product. I don't need any more features in the solution since it is already too large of a system. The solution has new services that are a big improvement from Sophos and Tron, but my company hasn't utilized them because we don't need them. There are no customizations that we need to deal with in the product. My company is satisfied with the current features offered by the tool. Compared to GFI KerioControl, Sophos Firewall can be made much faster at setting up VPN clients and site-to-site VPNs.
Although Sophos Central is well-established, there's a shortage of engineers available locally, which has hindered our ability to effectively support and implement solutions. I believe there's room for improvement, especially in terms of traffic monitoring. If Sophos Central could provide detailed traffic monitoring based on user counts, similar to what is available in Fortinet, it would enhance the overall value proposition for our customers. Sophos could potentially provide more detailed insights into user activity, such as the number of users currently logged into the system and those already under protection. Additionally, it would be beneficial to have visibility into network traffic, including guest networks, and identify any suspicious activities or attempts to access unauthorized resources. The main drawback lies in the weak after-sales support system.
The high price of the tool is a drawback that can be considered for improvement.
SSID authentication has to be improved.
The tool needs to improve its pricing.
One area I would like to see improvement in Sophos Central is the multi-factor authentication process. Currently, it involves multiple steps with email, phone, and Sophos Authenticator, which can be cumbersome. I faced issues when I lost my phone, making it challenging to log in. Finding a more user-friendly MFA solution would be great. Overall, apart from that, Sophos Central has made significant improvements in the past year and is now a competitive and reliable product.
I've encountered minor challenges in grouping endpoints for policy applications. It currently lacks synchronization with centralized identity management platforms, but users can request features, and integration is reportedly in progress. Additionally, Sophos Central can be resource-intensive, demanding servers with a minimum of eight gigabytes of RAM, which may pose considerations for larger organizations dealing with legacy applications tied to specific OS and hardware configurations.
Vulnerability protection and monitoring any changes are crucial aspects that require attention. Considering the specific requirements of the banking sector where constant internet usage may not be permissible, it might be worthwhile for the company to reconsider offering an on-premises solution. This would cater to users who prefer or require an in-house solution due to security and permission concerns associated with internet networks. The DLP feature is present, but it may not be considered a comprehensive DLP solution and it should be improved.
There were challenges we faced with generating reports for the physical firewall in certain instances. Despite escalating the issue through tickets, we haven't received a fully satisfactory resolution. Additionally, accessing user logs on the central platform is not as straightforward as we'd prefer.
There is considerable room for service improvement, especially based on a recent experience with the RMX. The device we requested took seven to ten days to be delivered, and the inconvenience continued as we had to travel over thirty kilometers to pick it up. The current service level is not as efficient as desired, but we acknowledge that it presents an area for improvement, particularly in terms of support concentration. Occasionally, the firewall seems to cause a complete traffic halt, even though the system indicates that traffic is flowing. To resolve this, we have to restart the Sophos firewall. It would be beneficial if Sophos could provide options for shorter-term licenses, such as one or two months, allowing for more adaptability in licensing and cost management.
I would like to see improvements in the password recovery process within the Sophos Central solution. Currently, the process of recovering a forgotten password involves unnecessary complexity, and it takes a considerable amount of time, often up to 15 minutes or more. This aspect doesn't seem to be a security feature but rather a system-related issue.
While Sophos Central has demonstrated commendable functionality, there is room for improvement in the realm of automation. Specifically, addressing ransomware attacks often requires leveraging external tools, deploying virtual machines, and utilizing supplementary tools like Caliper Analytics for operations and security communication. The integration of these essential functionalities directly into the software would represent a significant enhancement, streamlining the incident response process and bolstering the platform's comprehensive threat mitigation capabilities. Furthermore, a valuable addition to future releases could involve augmenting the new screen component with advanced capabilities such as XML utilization and rule integration. This enhancement, especially pertinent to tools involved in sandboxing and virtual machines within the investigation process, would greatly streamline the analysis of logs and reports. This would prove particularly beneficial in the context of email analysis, spam attack detection, and other critical security aspects. By incorporating these features, Sophos Central could further elevate its utility in facilitating in-depth security analyses and response strategies.
Integration with third party applications should be improved.
The solution must provide a separate app for Tamper Protection. Now, we have to go to Sophos Central to look for the station and take the passwords to disable the antivirus for PC maintenance. If we had an app where we could get the Tamper Protection password for admins, we could work more easily with it. It would be easier for administrative purposes to have a universal app where I can see all my stations with the Tamper passwords.
The program slows down when you try to control or visualize multiple systems.
The product must be made a little bit quicker. It sometimes takes me up to three to five minutes just to log in and see my dashboard. Once we’re in, it’s alright. The initial login is time-consuming.