Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations. Workato's licensing model is a bit confusing, and it's not very transparent. They charge for SAP, but then there's a cap on the number of transactions as well. I found it very difficult to understand how each transaction is considered.
Application Integration Engineer, Senior at TraceLink
Consultant
Top 10
2023-01-18T08:31:39Z
Jan 18, 2023
Since it's been promoted as a low-code and no-code platform, it is tedious to make a tailor-fit function. Trying to extend the customization limit becomes a challenge as the platform is not code-friendly. It is a challenge to make tweaks and create custom features.
However, their API management is not very good, and their EDI pieces are not strong. The API Management needs to be matured. They have the major connectors available, but they still need to improve them. A limitation is that their cloud presence is only in North America and Europe. They don't have anything in the Middle East or India. So they need to expand their base for companies that don't want to leave their country or region.
Like every product, it constantly needs to be updated because the industry and applications keep changing, but we are very impressed. I can't really see many areas of improvement because Workato is bringing out new enhancements to the product every couple of months. We don't have any complaints. The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities.
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Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations. Workato's licensing model is a bit confusing, and it's not very transparent. They charge for SAP, but then there's a cap on the number of transactions as well. I found it very difficult to understand how each transaction is considered.
The management dashboard in the solution is an area with shortcomings that needs improvement.
I would like to see the dashboarding and reporting processes improved.
Since it's been promoted as a low-code and no-code platform, it is tedious to make a tailor-fit function. Trying to extend the customization limit becomes a challenge as the platform is not code-friendly. It is a challenge to make tweaks and create custom features.
However, their API management is not very good, and their EDI pieces are not strong. The API Management needs to be matured. They have the major connectors available, but they still need to improve them. A limitation is that their cloud presence is only in North America and Europe. They don't have anything in the Middle East or India. So they need to expand their base for companies that don't want to leave their country or region.
Like every product, it constantly needs to be updated because the industry and applications keep changing, but we are very impressed. I can't really see many areas of improvement because Workato is bringing out new enhancements to the product every couple of months. We don't have any complaints. The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities.