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When evaluating Contact Center Optimization, what aspect do you think is the most important to look for?

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Ariel Lindenfeld

Director of Product Management at PeerSpot

2
5

Workforce Engagement Management

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Helped 814,649 peers since 2012

2 Answers

Last answered Nov 4, 2024

Managing Partner at CX Partners Inc

Real User

Top 10Leaderboard

Nov 4, 2024

The most important thing from a service perspective is how it will impact the customer and agent experience. How does it impact our organization in attaining our strategic goals?

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Operations Quality Analyst - Calabrio Administrator at a university with 1,001-5,000 employees

Vendor

Nov 16, 2016

Ease of use that encourages engagement.

Workforce Engagement Management

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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.

814,649 professionals have used our research since 2012.

Related categories

Speech Analytics

Contact Center as a Service (CCaaS)

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