Worked as Consultancy & Implementation of ITSM Tool in Habib Bank Limited (HBL).
Platform: BMC, Cloud, and Salesforce
Perform customizations of BMC Helix Remedyforce applications based on guidance with project manager, architect, ITIL BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of the organization. Built on Salesforce cloud, it allows you to seamlessly combine IT service management (ITSM) and cognitive capabilities to ensure the business is efficient, compliant, and secure. BMC Helix Remedyforce delivers broad capaiblities of ITSM with speed and flexibility
Following ITIL processes and features
- Incident Management
- Service Request Management
- Problem & Knowledge Management
- Change & Release Management
- Broadcast & Task Management
- Service Catalog & CMDB
- Service Level Agreement (SLA) Management
- User Enablement
- Alerts / Escalation
- Customizable Branding
- Document Storage
- Email Integration
- Templates
- Reporting & Dashboard
- Self Service Portal
- Workflow Configuration
