Compare Anthology vs Freshworks

Anthology

Based on 1 review.

Freshworks

Based on 69 reviews.

Sample Customers

Anthology Engage

Kotak General Insurance, CHILDLINE India Foundation (CIF), JetPrivilege, Prevas

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Popular Solutions

0 reviews

9 reviews

9 reviews

5 reviews

Top Industries

University

33%

Non Profit

12%

Computer Software Company

10%

Real Estate/Law Firm

Computer Software Company

26%

Manufacturing Company

Financial Services Firm

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Tim Guilder
Head of Production Technology at ITV
We are in a broadcast environment, making around 40,000 hours of TV every year. Our primary use case is for...
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I use Freshdesk to manage IT support tickets for our team of 15 IT professionals across multiple countries. It has...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Anonymous User
Applications Systems Administrator at a university
I would give technical support a rating of 3/5. In the past, I would have rated this higher. Lately, it seems to...
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Review 1 of 1

Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
GeorgeMartin
Director and Owner at Innovo Limited
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
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Bijoykrishna Das
Analyst at Ametek India
The technical support team is very good.
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Paulo Roberto Vieira Mendes
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Sanjay
Senior IT professional at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
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Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.