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Freshservice Reviews

Vendor: Freshworks
4.0 out of 5
1,393 followers
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What is Freshservice?

Featured reviews

Freshservice mindshare

As of December 2024, the mindshare of Freshservice in the Help Desk Software category stands at 3.4%, down from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software

PeerAnalyst reports

TypeTitleDate
CategoryHelp Desk SoftwareDec 22, 2024Download
ProductReviews, tips, and advice from real usersDec 22, 2024Download
ComparisonFreshservice vs ServiceNowDec 22, 2024Download
ComparisonFreshservice vs JIRA Service ManagementDec 22, 2024Download
ComparisonFreshservice vs ManageEngine ServiceDesk PlusDec 22, 2024Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.225.5%91%214 interviewsAdd to research
JIRA Service Management4.111.3%93%81 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
7%
Financial Services Firm
6%
Retailer
6%
Government
5%
Real Estate/Law Firm
5%
Educational Organization
5%
Healthcare Company
4%
Non Profit
4%
University
3%
Construction Company
3%
Energy/Utilities Company
3%
Hospitality Company
3%
Insurance Company
3%
Outsourcing Company
2%
Comms Service Provider
2%
Media Company
2%
Performing Arts
2%
Consumer Goods Company
1%
Transportation Company
1%
Mining And Metals Company
1%
Legal Firm
1%
Non Tech Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Religious Institution
1%
Marketing Services Firm
1%

Compare Freshservice with alternative products

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