Compare ManageEngine vs Veeam Software

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Popular Solutions

ManageEngine ServiceDesk Plus

20 reviews

ManageEngine Endpoint Central

20 reviews

ManageEngine OpManager

16 reviews

Veeam Data Platform

71 reviews

Veeam Backup for Microsoft 365

26 reviews

Veeam Agent for Microsoft Windows [EOL]

9 reviews

Top Industries

Educational Organization

36%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »
MB24
IT Helpdesk at a manufacturing company
I worked in an integrator solution company, and we implemented ManageEngine Vulnerability Manager Plus for different...
Read full review of ManageEngine Vulnerability Manager Plus »
Jai S
Student at Rabdan Academy
We primarily use it for network-wide event monitoring and incident backtracking. It helps us identify what events...
Read full review of ManageEngine Log360 »
Anonymous User
Sr Engineer Administrator at a university
It is basically an endpoint management solution. It is used for endpoint configuration and life cycle management of...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's helpful for automating your infrastructure.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)

Read full review of Veeam Backup for Google Cloud »

Review 1 of 5

Customer Service

BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
Anil Rao
Vice President Delivery & Operations at Rezilyens
The customer support for ManageEngine could be improved, especially for coverage during the Asia Pacific shift....
Read full review of ManageEngine ServiceDesk Plus »
SanjayMishra
General Manager at SARJAK CONTAINER LINES PRIVATE LIMITED
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The product's response is slow.
Read full review of ManageEngine OpManager »
Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Jedidia Andriamanampisoa
Head of IT Services at Ambatovy Joint-Venture
Excellent technical support, the team is very supportive and responsive to all issues.
Read full review of ManageEngine Endpoint Central »
MohammedShaheer
IT Administrator at Qatar Diyar
I rate the technical support an eight out of ten. They are good, but sometimes the developers in technical support...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Network Administrator at a media company
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two. This...
Read full review of ManageEngine Password Manager Pro »
QuyVan
Technical Consultant at FPT Telecom
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Glad I
Regional IT Operations Manager at Wallem Group Limited
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Endpoint Central »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Jai S
Student at Rabdan Academy
We are satisfied with the support team.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Engineering Technical Lead at a financial services firm
Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Head of IT at a financial services firm
We received satisfactory responses to a few questions my company raised with the solution's technical support. We...
Read full review of ManageEngine ServiceDesk Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine Endpoint Central »
Bill Lamon
Information Technology Manager at B&I Contractors
The technical support is hit-or-miss. Sometimes you get somebody who really knows what they are doing and can solve...
Read full review of ManageEngine ADSelfService Plus »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
System Engineer at a university
Customer Service: Absolutely fantastic. ManageEngine support representatives are able to do almost anything at...
Read full review of ManageEngine IT360 »

Review 1 of 30

MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
I am satisfied with the technical support of the solution.
Read full review of Veeam Backup for Microsoft 365 »
Raju Koirala
System Engineer at Leads Innovation
Based on the communication that I have had with my peers, my understanding is that the support we have had from Veeam...
Read full review of Veeam Data Platform »
Ali Gursoy
IT Manager at Cobantur
I have not contacted technical support.
Read full review of Veeam Data Platform »
Anonymous User
Network Administrator at a educational organization
Customer Service: We purchased our product threw a third party and the need for customer service interaction has not...
Read full review of Veeam Data Platform »
Anonymous User
Consultant at a tech services company
I have not contacted technical support yet. I have only had one issue but I was able to solve it.
Read full review of Veeam Agent for Linux [EOL] »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Mohamed Aly
Support Team at a non-tech company
They are fast and good.
Read full review of Veeam Data Platform »
Anonymous User
Account Director at a comms service provider
I have never interacted with technical support.
Read full review of Veeam Cloud Connect [EOL] »
Kevin Heron
Technical Operations Manager at Ocient, Inc.
I have used the tech support for the product. They are all very good. They have a great website and there are a lot...
Read full review of Veeam Backup for Microsoft 365 »
Anwar Haq
Sr. Solution Architect at Multilynx
The technical support is good and responsive.
Read full review of Veeam Data Platform »
Luis Angel Anampa
IT and Cloud Platform Unit Architect at MAINT
I find Veeam's customer service and support to be excellent, rating them ten out of ten.
Read full review of Veeam Backup for Microsoft 365 »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They...
Read full review of Veeam Data Platform »
BunyaminTasdemir
CTO at Pronet Security
We are satisfied with technical support.
Read full review of Veeam Agent for Linux [EOL] »
Haris Ikram
Assistant Manager-Network/Systems at a financial services firm
I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any...
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Manager at a tech services company
Customer Service: Good, you log calls initially using a customer portal site. Technical Support: Again good,...
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Their tech support is quite good. It's a legacy product in my eyes and it forms part of the basic principles of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Reinhardt Coetzee
Senior Engineer at MRB Secure
The support for it is good. They basically do what they need to do. They are very quick to help.
Read full review of Veeam Backup for Microsoft 365 »
Youssef Hmani
Technical Assistant at VSCP Veeam partner
There are processes needed to enhance support. Technical support is an area that needs improvement.
Read full review of Veeam Data Platform »
Carlos Arriaga
Technical Manager at GRUPO LOGON, S.A. DE C.V.
The product is stable and takes care of everything we need. We've only had to ask for support a few times, but each...
Read full review of Veeam Data Platform »
EmanueleGnali
Owner at SYSPRIME, s.r.l.
The technical support is responsive and every time I have contacted them I received a quick and definitive solution...
Read full review of Veeam Data Platform »
Robin John
Solution Architect at IT Solution
I have to call Veeam directly for support since we are working with them. It would take time if I raised a support...
Read full review of Veeam Data Platform »
Anonymous User
manager technique at a consumer goods company
The technical support is good.
Read full review of Veeam Data Platform »
Naresh Alugolu
Associate Manager at Tech Mahindra Limited
Their support is really excellent.
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company
Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.
Read full review of Veeam Data Platform »
Russell Lynch
Systems Specialist at KESA
Customer Service: Have not contacted support Technical Support: Have not contacted support
Read full review of Veeam Data Platform »
Anonymous User
CTO
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
GildasDa Matha Sant'Anna
System Engineer at COMTEL TECHNOLOGIES
We have not needed any technical support, but If you are implementing the solution the assistance is available if...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Pre Sales Manager at a tech services company
I would rate the technical support a a seven out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Key Customer Manager at a tech vendor
Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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