Compare ManageEngine vs Viavi Solutions

Metro Rail, Micron21, Lotus F1 Team, Elizabeth Board of Education, Queen’s University Belfast, DHL, Praxair, Adventist Health, Wipro Infotech, Tropical Shipping USA

Network Instruments Observer

Brno University of Technology

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Observer Apex

Capita

ObserverLIVE

Exmark Manufacturing, Foskor, US Deptartment of Veteran Affairs

Popular Solutions

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

20 reviews

ManageEngine OpManager

19 reviews

Observer GigaStor

1 reviews

Network Instruments Observer

0 reviews

Observer Apex

1 reviews

Top Industries

Educational Organization

35%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

18%

Manufacturing Company

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CarlosPerez7
Director of IT at Health Choice Network, Inc.
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice...
Read full review of ManageEngine ServiceDesk Plus »
ShaheenKapery
Solutions Architect at Altron
We manage a client's network. We put all applications/devices into ManageEngine OpManager. This allows us to manage...
Read full review of ManageEngine OpManager »
Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I use ManageEngine Log360 to manage company alerts. It is used in the security part, looking for issues in Active...
Read full review of ManageEngine Log360 »
StephanBotha
IT Operations Lead at Zutari
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »

Review 1 of 4

Customer Service

Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
AdeolaEkunola
Director at NIGERCUBES LTD
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Aaron Dalgleish
Information Technology Consultant at a government
The support from the customer service team is good, they respond on time, and they always seem to be quite...
Read full review of ManageEngine Password Manager Pro »
Mohamed Najeem
System Administrator at HRA
When it comes to technical support, it depends upon the contract you have. ManageEngine's chat team provides support....
Read full review of ManageEngine ServiceDesk Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
Technical support can be problematic. They usually support us from India, but because of compliance requirements,...
Read full review of ManageEngine Applications Manager »
Elgin Smith
CTO
The solution's technical support is excellent. The technical support has been able to assist if needed, simply with...
Read full review of ManageEngine ADManager Plus »
Tejinder Thakur
Network Engineer at SourceFuse
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Dmytro Petrashchuk
CTO at IT Specialist LLC
ManageEngine's technical support team are very helpful and do their best to solve any question. In general, I'm very...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Monitoring Observability Specialist at a financial services firm
If you're dealing directly within the technical support team then they are pretty good.
Read full review of ManageEngine Applications Manager »
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
We're still receiving support from the implementer so haven't had to deal with technical support yet.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Inside sales executive at a tech services company
The solution's customer support service is nice. They provide instant support. If required, they visit the premises...
Read full review of ManageEngine Endpoint Central »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
YassiaSavadogo
Network security architect at Arcep
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
ManageEngine has great customer support.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
IT Operations Administrator/ Technical Engineer at a computer software company
The customer service and support team was good.
Read full review of ManageEngine ADSelfService Plus »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Glad I
Regional IT Operations Manager at Wallem Group Limited
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Systems Administrator at a manufacturing company
Every time we have had to contact the customer support to assist with an issue or an answer, they have always been...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Administrator at a retailer
Technical support is good. Not excellent but I can say it's good. We are satisfied.
Read full review of ManageEngine OpManager »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
Chandraprakash Velmurugan
Project Leader - Release & Deployment at Solverminds
We opened a technical support ticket we used on the initial setup date and the response was very quick. They have...
Read full review of ManageEngine Applications Manager »
JentleMathew
Network Security Architect at South Indian Bank
The customer support is satisfactory.
Read full review of ManageEngine OpManager »
Frank Kadlec
General Manager at Two Practice Logistics
We don't have problems with support. They are very helpful and responsive. We also use remote sessions to do support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »

Review 1 of 30

Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »

Review 1 of 9

Technical Support

No Data Available

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