ManageEngine Endpoint Central Reviews

Name: ManageEngine Endpoint Central
Brand: ManageEngine
Rating: 4.1 (64 reviews)

Vendor: ManageEngine

4.1 out of 5

64 reviews
92% willing to recommend

708 followers

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What is ManageEngine Endpoint Central?

ManageEngine Endpoint Central is a unified endpoint management (UEM) solution offered by ManageEngine, a division of Zoho Corporation. It is designed to help organizations efficiently manage and secure their endpoints from a centralized platform. Endpoint Central provides a comprehensive set of features and capabilities to streamline endpoint management and enhance security across diverse devices and operating systems.

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ManageEngine Endpoint Central is the #1 ranked solution in top Client Desktop Management solutions, #3 ranked solution in top Unified Endpoint Management (UEM) solutions, and #4 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give ManageEngine Endpoint Central an average rating of 8.2 out of 10. Based on the analysis of the 64 most recent ManageEngine Endpoint Central reviews, the overall sentiment is positive, with a sentiment score of 7.1. (The highest in the category). ManageEngine Endpoint Central is most commonly compared to Microsoft Intune: ManageEngine Endpoint Central vs Microsoft Intune. ManageEngine Endpoint Central is popular among the midsize enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 43% of all views.

Buyer's Guide

ManageEngine Endpoint Central

November 2024

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Featured reviews

Charles A

Assistant Director at Access Healthcare Services Pvt Ltd

We are using ManageEngine Endpoint Central primarily for desktop management. It allows us to deploy patches, manage antivirus, control endpoints like DLP, and more The most valuable feature to me is the vulnerability management. It also has effective patch management capabilities. The main issue…

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Gabriel Clement

Lead IT Security and Remediation at ARM Holdings Company

For Endpoint Central, as an end-user system, we set automatic deployment from Friday. If, for any reason, there are instances that are missed, we check every day from 07:00 AM to 05:00 PM. We don't need to submit automatic deployment, so it's still part of my deployment process. We set up a test server. Once we are okay with the patch that they need to test, they approve it, and then it applies to production. We used Microsoft. So, for asset processing reports and things like that, we had to move to ManageEngine. They changed the name to Endpoint Central. So, it's like that in terms of being much better and having more functionality as a product.

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Abbasi Poonawala

Chief Enterprise Architect at Bank in KSA/JPMORGAN

The product has several places where there is room for improvement. Although it is on the cloud, sometimes the performance is slower than it should be. One of the reasons could be that it is tightly integrated and tight coupled with the rest of the modules and all of them have to be in sync. This syncing takes time and resources. When I go to our Desktop Central console, sometimes it runs slowly. So performance is one place where it could have room for improvement. In terms of patching, which is a major benefit of the package, patch management can work even better as well. The vulnerabilities are obvious. Every day we get reports on a lot of new vulnerabilities. It is clear that ManageEngine is doing the patching and the package is easily deployed once they are developed and available. The incident management, the root cause, the planning of the resolution, the service management — all these things are known and available. The team at ManageEngine is good at that. But they do not provide reports to user admins on the development and delivery which is information they already have and admins could use. Once the patch is added to the repository the defense against vulnerabilities improves. But the information about developments and vulnerabilities would be good to have and could be shared more candidly.

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ManageEngine Endpoint Central mindshare

Product category:

As of November 2024, the mindshare of ManageEngine Endpoint Central in the Client Desktop Management category stands at 44.4%, up from 35.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Client Desktop Management

Key learnings from peers

Last updated Nov 12, 2024

Valuable Features

ManageEngine Endpoint Central's most valuable features include patch management for OS and third-party applications, asset and inventory management, and centralized control over Windows, MacOS, and Linux. Its remote control capabilities simplify troubleshooting, while software deployment and mobile device management add significant value by allowing seamless integration and streamlined operations across an organization. The user-friendly interface and robust reporting features further enhance its utility in IT management.

"ManageEngine Endpoint Central is straightforward to use and implement."
"ManageEngine Endpoint Central is straightforward to use and implement."
"The most valuable feature to me is the vulnerability management."

Room for Improvement

Many users believe that ManageEngine Endpoint Central should improve its software QA and testing, remote desktop capabilities, and support response times. Some express a need for better integration with other systems, more flexible reporting, and a reduction in deployment windows. Customization of dashboards, enhanced Linux support, and proactive remediation features are also desired. The licensing model and overall pricing can be more competitive, and there is room for improvement in OS deployment and patch accuracy.

"Sometimes computers fail to receive patches, and we need to investigate why."
"Sometimes computers fail to receive patches, and we need to investigate why."
"The main issue that needs improvement is the pricing."

ROI

ManageEngine Endpoint Central significantly improved operational efficiency by automating tasks and reducing personnel needs. Organizations witnessed substantial returns within three to six months, including cost savings from retiring legacy systems and licensing. The deployment process accelerated, cutting weeks from initial timelines, and patch management improved, easing previous challenges. Though some experienced issues, overall sentiment indicates high returns through improved processes and significant cost reductions due to decreased human resource demands and remote management capabilities.

Pricing

ManageEngine Endpoint Central is often praised for offering significant features comparable to larger competitors at a lower cost, making it an economical choice for enterprises. Pricing can vary based on the number of assets and selected editions, with additional charges for extra features or modules. While some users find licensing straightforward, others report complexity, especially with technician restrictions. Setup costs are minimal, and overall, it is viewed as a cost-effective solution compared to options like Intune or VMware.

"The pricing is average."
"The pricing of the product is not bad compared to the other similar solutions in the market."
"The price is moderate."

Popular Use Cases

Organizations primarily use ManageEngine Endpoint Central for patch management, OS deployment, remote control, and asset management. They utilize the platform for monitoring software installs, maintaining IT compliance, deploying software, managing mobile devices, and executing remote troubleshooting. It helps to centralize endpoint management, enabling consistent support across different systems and locations. Many utilize its capabilities for security policy standardization, remote access, and efficient application management across varied operating systems.

Service and Support

ManageEngine Endpoint Central's customer service is praised for responsiveness and quick resolutions, although language barriers can be an issue. Many find the technical support team efficient, yet inconsistent experiences are noted, with occasional delays and reliance on tiered systems. Some users appreciate real-time chat availability, while others express dissatisfaction due to communication difficulties and documentation needing improvement. Support's ability to address feature requests and provide helpful resources is acknowledged, but technical assistance is sometimes deemed inadequate.

Deployment

Initial setup of ManageEngine Endpoint Central was generally simple and quick, with users finding it user-friendly and straightforward. Some noted complexity in specific areas or larger deployments, but overall, it required minimal technical support. Most users were able to deploy within a day to a couple of weeks, depending on organization size, and found it easy to customize and manage with little to no outside assistance.

Scalability

ManageEngine Endpoint Central is highly scalable, handling various user counts and deployment scenarios efficiently. Users report no significant issues regarding scalability and note seamless integration with additional applications. Scaling up is straightforward, requiring appropriate licensing and resources. It's adaptable to both on-premises and cloud environments, with consistent commendations on its scalability capabilities. Users frequently mention its capacity to manage large-scale deployments across diverse organizational structures. Scalability ratings are typically high, indicating strong user satisfaction.

Stability

Users report ManageEngine Endpoint Central as a highly stable platform with few issues. Many state it rarely crashes or freezes, even with large deployments. Minor bugs are promptly addressed by support. Some note occasional resource demands, but performance is generally reliable. Consistently positive feedback highlights stability, with ratings often above eight out of ten. While some experienced past hiccups, most appreciate its dependable functioning and express high satisfaction with its stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

43%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Healthcare Company

University

Retailer

Construction Company

Comms Service Provider

Real Estate/Law Firm

Energy/Utilities Company

Non Profit

Insurance Company

Media Company

Hospitality Company

Wholesaler/Distributor

Outsourcing Company

Legal Firm

Performing Arts

Transportation Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Consumer Goods Company

Compare ManageEngine Endpoint Central with alternative products

Learn more about ManageEngine Endpoint Central

ManageEngine Endpoint Central Features:

Device Management: Endpoint Central enables IT administrators to manage a wide range of endpoints, including desktops, laptops, servers, mobile devices, and IoT devices. It offers features such as device discovery, inventory management, configuration management, and software deployment, allowing administrators to efficiently control and monitor devices from a single console.

Patch Management: The solution helps organizations keep their endpoints up to date and protected by automating the patching process. Endpoint Central provides patch management capabilities to deploy security updates and patches to endpoints, ensuring they are patched against vulnerabilities and reducing the risk of security breaches.

Security and Compliance: Endpoint Central focuses on strengthening security measures for endpoints. It offers features such as antivirus and anti-malware protection, firewall management, encryption, and data loss prevention (DLP). These capabilities help organizations safeguard their sensitive data and adhere to industry regulations and compliance standards.

Remote Control and Troubleshooting: With remote control capabilities, Endpoint Central allows IT administrators to access and control endpoints remotely, facilitating troubleshooting and issue resolution. It enables administrators to remotely troubleshoot software or hardware problems, install applications, and provide technical support to end-users, improving efficiency and minimizing downtime

Reporting and Analytics: Endpoint Central provides comprehensive reporting and analytics capabilities, offering insights into endpoint performance, security status, software usage, and compliance levels. These features help organizations assess the health and security of their endpoints, identify potential risks or issues, and make data-driven decisions for improved endpoint management.

ManageEngine Endpoint Central Benefits:

Centralized endpoint management for diverse devices.
Improved operational efficiency through automation.
Enhanced security with antivirus, firewall, encryption, and data loss prevention.
Automated patch management for timely updates and security.
Remote control and troubleshooting for efficient issue resolution.
Comprehensive reporting and analytics for insights and informed decision-making.
Scalability and flexibility to accommodate organizational growth.
Cost-effectiveness by reducing manual management efforts and security risks.

Reviews from Real Users

PeerSpot user, Sr Engineer Administrator at a university, says that "Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."

Park Armstrong, Chief Technical and Solution Architect at Vertigo Inc., writes that ManageEngine Endpoint Central is “Helpful for identifying and filling the gaps and meeting compliance needs, but each of their product works as an independent product and lacks integration”.

ManageEngine Endpoint Central was previously known as ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP.