Compare ManageEngine vs Zendesk

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Exchange Reporter Plus

Sunbelt Rentals, Inc, Life Management Center, IBTS

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

15 reviews

Zendesk

7 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Chat

0 reviews

Top Industries

Educational Organization

33%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

23%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Chat »

Review 1 of 2

Customer Service

CarlosPerez7
Director of IT at Health Choice Network, Inc.
The customer service is not as good as it should be. Sometimes they get a little convoluted.
Read full review of ManageEngine ServiceDesk Plus »
Abdul Hakim
System Engineer at Corporate Projukti Limited
The support system is very smart. The assigned engineers handle queries effectively and provide clear explanations.
Read full review of ManageEngine PAM360 »
Tanveer Khalid
Technical Consultant at Kidan
The customer service is quite easy to access. They will answer me in just a few minutes, and their support is prompt.
Read full review of ManageEngine Site24x7 »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Endpoint Central »
Saqib Akbar
Network Operations Coordinator at a comms service provider
ManageEngine's technical support is very good. They're cooperative. However, I would like them to have a ticketing...
Read full review of ManageEngine ADManager Plus »
Gabriel Clement
Lead IT Security and Remediation at ARM Holdings Company
We have purchased a subscription for the solution's global technical support service. It enables patch updates at...
Read full review of ManageEngine OpManager »
Tanveer Khalid
Technical Consultant at Kidan
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Sachin Nagpal
Project Manager at NIIT Limited
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
Anonymous User
IT Service Management Specialist at a tech services company
Their support is good.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Nayef Hamzeh
IT Manager at cmc
Technical support has been very good.
Read full review of ManageEngine ServiceDesk Plus »
AmerSyed
Infrastructure Lead at Dar Global
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Founder at a comms service provider
We've dealt with technical support a few times now. They have been responsive, and there is good documentation that...
Read full review of ManageEngine Password Manager Pro »
T.P Thomas
Senior Engineer at NICBM
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Monitoring Observability Specialist at a financial services firm
If you're dealing directly within the technical support team then they are pretty good.
Read full review of ManageEngine Applications Manager »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
We have been in contact with technical support and are satisfied with the speed of their answers.
Read full review of ManageEngine OpManager »
Christian-Torres
Desktop Engineer at Arcade TI
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
Dario Podhorski
System Administrator at Vodovod Osijek
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Nurdine Rajabo
Information Security Officer at Kenmare Resources Mauritius
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Endpoint Central »
Hai Quach
Senior IT Consultant at Yusen Logistics
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Jai S
Student at Rabdan Academy
We are satisfied with the support team.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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