Compare Newgen vs Zoho

Newgen

Based on 12 reviews.

Zoho

Based on 193 reviews.

Sample Customers

Newgen OmniOMS CCM Suite

North Carolina Department of Public Safety, Max Bupa, Rak Bank, Bank Dhofar, East West Bank, Coca Cola, First Caribbean International Bank, Wellcare

Corrus

AX3 Digital Product Design Studio

NewgenONE Digital Transformation Platform

BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC

Zoho Creator

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Zoho Projects

Intel, Jaguar, PWC, Yatra, Yale, Timex

Zoho Sprints

Digient Technologies, Vibhaa Technologies

Popular Solutions

Newgen OmniFlow

1 reviews

Newgen OmniDocs

2 reviews

NewgenONE Digital Transformation Platform

1 reviews

Zoho CRM

24 reviews

Zoho Analytics

10 reviews

Zoho Creator

16 reviews

Top Industries

Financial Services Firm

16%

Real Estate/Law Firm

15%

Computer Software Company

13%

Manufacturing Company

Educational Organization

64%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director - Group IT & Principal Architect at a financial services firm
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to...
Read full review of NewgenONE Digital Transformation Platform »
GopalakrishnaParimi
Strategic Relations at Eugen Software
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals,...
Read full review of Newgen OmniDocs »
JoyceJose
Chief Manager at a financial services firm
Our primary use case is for customer onboarding, finance, assets, and banking. The users for this solution have a...
Read full review of Newgen OmniFlow »

Review 1 of 3

Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
AmerKhan
Senior Director - Head of Solution Engineering at Osol tech (Private) Limited
I primarily use Zoho CRM to track the sales funnel, allowing me to monitor the progress of leads and opportunities....
Read full review of Zoho CRM »
Gokulakrishnan G
Founder at GGSH&CO LLP
We predominantly use Zoho Books and Zoho Creator. We are both customers as well as implementation partners. We...
Read full review of Zoho Creator »
Subha Mariappan
Senior PPM consultant at CAPPMPL
I use Zoho Sprints for Agile project management. It supports Scrum and Kanban frameworks, allowing me to work with...
Read full review of Zoho Sprints »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a...
Read full review of Zoho People Plus »

Review 1 of 5

Customer Service

JoyceJose
Chief Manager at a financial services firm
The technical support is pretty impressive. I would rate it an eight out of ten.
Read full review of Newgen OmniFlow »
Akshay Duduskar
Founder at Projak Infotech Pvt Ltd
The technical support is not very good. They have a very late response and do not have enough expertise on the...
Read full review of Newgen OmniFlow »
Anonymous User
Business Process Analyst at a financial services firm
For technical support, they always tried to do their best at every point in time. I've already highlighted the...
Read full review of Newgen OmniFlow »
Anonymous User
Sales Supervisor at a printing company
The technical support is good.
Read full review of Newgen OmniDocs »
Anonymous User
Associate at a tech vendor
We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses....
Read full review of Newgen OmniFlow »
Anonymous User
Director - Group IT & Principal Architect at a financial services firm
The technical support from NewgenONE is rated as six or seven. While they provide assistance, there is room for...
Read full review of NewgenONE Digital Transformation Platform »
Anonymous User
Technical Director at a tech vendor
You can visit the partner profile for information on patches, bug fixes, and documentation.
Read full review of Newgen OmniDocs »
Anonymous User
Technical Director at a tech vendor
Technical support receives a rating of five because support availability is contingent upon subscribing to an Annual...
Read full review of Newgen OmniFlow »
GopalakrishnaParimi
Strategic Relations at Eugen Software
Support issues have been resolved by customers logging and tracking their queries through a back-end tool that...
Read full review of Newgen OmniDocs »

Review 1 of 9

Amit Kawadiwale
Senior Product Manager at quickwork
I was in contact with the Zoho CRM support and I needed some help with the integration with Zoho CRM and other...
Read full review of Zoho CRM »
Onur Anlargu
Co-Founder at Nordo
I have contacted Zoho's help desk for other applications, and their support team is very good.
Read full review of Zoho Projects »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Support is okay. Sometimes you can email or chat with them. However, sometimes they are not quite as knowledgeable as...
Read full review of Zoho CRM »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
The support for Zoho Mail could be better for the setup. However, we rarely have problems with the solution. I rate...
Read full review of Zoho Mail »
Nishant Pofale
Executive Director at Claim Genius
Our technical team has interacted with Zoho support based on need, and from what I know, the experience was...
Read full review of Zoho Desk »
Ian_MacFarlane
Technical Solutions Architect at Valencia IIP Advisors Limited
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
The support team's responsiveness and quickness proved invaluable when I was integrating Zoho Recruit with Zoho...
Read full review of Zoho Recruit »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is good. It's quite fast. We can reach them via email, and sometimes they can do a live chat. In...
Read full review of Zoho Assist »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
I haven't contacted the support yet.
Read full review of Zoho Analytics »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
Sainath Racherla
Associate Director at Scimax Global LLC
Zoho Desk's technical support is very good.
Read full review of Zoho Desk »
Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
We have not contacted technical support.
Read full review of Zoho CRM »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
I am a developer, and I have come across client requirements that will challenge the capabilities of the platform....
Read full review of Zoho Creator »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
It is possible to receive assistance when needed. The option to connect with support is readily available within the...
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
StevenParker
CEO at a non-tech company
We can easily find documentation and videos on the Internet in case of any queries. We can resolve most of the cases...
Read full review of Zoho CRM Plus »
Mohd Raza Raza
Account Executive at Savex Technologies Pvt Ltd
The tool's support is good compared to other tools.
Read full review of Zoho Mail »
Anonymous User
Lead for technology at a university
The support is very good, they will support you at any time during regular business hours.
Read full review of Zoho CRM »
Sathish V.K.
Zoho Creator at Sofvare
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I had a very bad experience with support.
Read full review of Zoho Projects »
RAVISH SAHAY
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Their support is really good. It's available online. They also have a few partners, if you want any additional help.
Read full review of Zoho Desk »
Anonymous User
Product Manager at a computer software company
Support is good. I rate the support team an eight and a half out of ten. Any issues or queries I raise get resolved...
Read full review of ZeptoMail »
Gopi Jtech
Computer Operator at Jtech
I have received technical support from Zoho Analytics and they are very easy to access and respond quickly.
Read full review of Zoho Analytics »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding...
Read full review of Zoho People Plus »
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
I can't speak to how helpful or responsive support is. I've never used them. There is one person that can help us...
Read full review of Zoho CRM »
Sumesh Sadasivan
Director at a tech company
I believe the technical support is very good, and I rate it a nine out of ten.
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

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