Users praise Zoho Assist for its ease of use, remote support capabilities, quick setup, and cross-platform compatibility. Frequent mentions highlight secure file transfer, efficient session scheduling, and customization options. Many appreciate its ability to integrate with multiple systems, reliable performance, and affordable pricing. Zoho Assist is noted for responsive customer support, multi-session handling, and smooth connection experiences, enhancing overall productivity and user experience.
- "It is a scalable solution. "
- "Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
- "Technical support is easy to reach."
Zoho Assist needs better connectivity and a more intuitive setup process. Some users experience frequent disconnections and occasional lagging, which hampers efficient remote sessions. Initial configuration can be complex, lacking straightforward instructions, leading to occasional frustration. Enhanced cross-platform compatibility is desired for smoother operation across different operating systems.
- "It could be integrated with IT management tools."
- "They do have some glitches in the microphone and speaker, especially during remote access."
- "Support could be more knowledgeable."
