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Zoho Assist Reviews

Vendor: Zoho
4.3 out of 5
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What is Zoho Assist?

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

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Zoho Assist is the #26 ranked solution in top Remote Access solutions. PeerSpot users give Zoho Assist an average rating of 8.6 out of 10. Based on the analysis of the 3 most recent Zoho Assist reviews, the overall sentiment is positive, with a sentiment score of 8.1. (Among the highest in the category). Zoho Assist is most commonly compared to Microsoft Intune: Zoho Assist vs Microsoft Intune. Zoho Assist is popular among the midsize enterprise segment, accounting for 87% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 87% of all views.
Buyer's Guide
Remote Access
November 2024
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Helped 816,406 peers since 2012

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Zoho Assist mindshare

As of November 2024, the mindshare of Zoho Assist in the Remote Access category stands at 0.2%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

Users praise Zoho Assist for its ease of use, remote support capabilities, quick setup, and cross-platform compatibility. Frequent mentions highlight secure file transfer, efficient session scheduling, and customization options. Many appreciate its ability to integrate with multiple systems, reliable performance, and affordable pricing. Zoho Assist is noted for responsive customer support, multi-session handling, and smooth connection experiences, enhancing overall productivity and user experience.
  • "It is a scalable solution. "
  • "Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
  • "Technical support is easy to reach."

Room for Improvement

Zoho Assist needs better connectivity and a more intuitive setup process. Some users experience frequent disconnections and occasional lagging, which hampers efficient remote sessions. Initial configuration can be complex, lacking straightforward instructions, leading to occasional frustration. Enhanced cross-platform compatibility is desired for smoother operation across different operating systems.
  • "It could be integrated with IT management tools."
  • "They do have some glitches in the microphone and speaker, especially during remote access."
  • "Support could be more knowledgeable."

ROI

Users stated Zoho Assist improved remote support efficiency, reducing travel costs. Customers found it valuable for IT troubleshooting and support, enhancing team productivity significantly. The platform facilitated faster issue resolution, and meetings which led to better client satisfaction. Users also appreciated its cost-effectiveness compared to similar tools. Zoho Assist enabled seamless remote access, saving considerable time and expenses related to on-site visits and boosting IT teams' efficiency. Users highlighted quick connectivity as a significant advantage.

Pricing

Zoho Assist offers a range of pricing plans, with the Standard plan starting at $10 per month per technician and the Professional plan at $15. Users appreciate its cost-effectiveness and scalability for businesses of all sizes, though some mention limitations in advanced features. Zoho Assist is recommended for enterprises seeking reliable remote support solutions.
  • "Its scalability depends on the business model we purchase."

Popular Use Cases

Businesses primarily use Zoho Assist for remote desktop access and support. Users find it helpful for troubleshooting client systems and providing IT assistance. It's particularly valued for its ease of use, robust security features, and compatibility across different operating systems. Many appreciate its seamless integration with other applications, enabling efficient collaboration and productivity. Zoho Assist is favored for its reliable performance during remote sessions, helping teams address technical issues effectively.

Service and Support

Customers mention that Zoho Assist has responsive support and attentive service, highlighting quick assistance and helpful representatives as key strengths. Many appreciate the knowledgeable and professional support team. Some note occasional delays but acknowledge the effort to resolve issues effectively. Users often praise the availability of immediate help and the detailed guidance provided during problem resolution.

Deployment

Users find Zoho Assist's initial setup easy and quick. They appreciate the straightforward installation process and intuitive configuration. Some users mention encountering minimal difficulties, which are resolved promptly with available support. There are positive remarks about efficient guidance during setup and seamless integration with other tools. Users emphasize that Zoho Assist saves time and hassle, making it suitable for various needs.

Scalability

Zoho Assist is praised for being highly scalable, handling both small and large scale deployments effectively. Users appreciate its flexibility and customization options, allowing it to fit diverse business requirements. It efficiently manages multiple devices and provides robust features necessary for growing businesses, ensuring seamless remote access and support. Some users highlight its integration capabilities with other tools, enhancing its scalability further.

Stability

Users find Zoho Assist stable and reliable. They appreciate its consistent performance during remote sessions. Downtime is rare, and the platform efficiently handles large volumes of connections. Quick recovery from minor bugs enhances confidence in its stability. Users report smooth operation even under heavy usage. They value its dependability for remote support tasks, noting a lack of significant technical issues. Users trust Zoho Assist for regular use without disruptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Remote Access Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Educational Organization
87%
Computer Software Company
2%
Government
2%
Healthcare Company
2%
Real Estate/Law Firm
2%
Financial Services Firm
2%
Wholesaler/Distributor
1%
Logistics Company
1%
Outsourcing Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Construction Company
1%

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Zoho Assist customers

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

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Remote Access

Popular Comparisons

Popular Comparisons
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