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Microsoft Intune vs Zoho Assist comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
236
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Zoho Assist
Ranking in Remote Access
25th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.1% compared to the previous year. The mindshare of Zoho Assist is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Muljo Witono - PeerSpot reviewer
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."
"The solution has reduced the risk of security breaches by 30%."
"I have seen a return on investment right from the start of the tool's usage."
"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"The initial setup is not overly complex or difficult."
"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
"It is a scalable solution. "
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
 

Cons

"For autopilot, there should be more granularity on the settings that they offer at this stage."
"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"The reporting and cost have room for improvement."
"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."
"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"It's reasonable. They're not giving it away, but it's reasonable."
"The licensing costs we leave up to the customer and these vary from one to another."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"I have no comment on pricing of the solution."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Educational Organization
27%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
Educational Organization
86%
Computer Software Company
2%
Healthcare Company
2%
Real Estate/Law Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
What is your experience regarding pricing and costs for Zoho Assist?
The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
What needs improvement with Zoho Assist?
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management,...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about Microsoft Intune vs. Zoho Assist and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.