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Zoho Assist pros and cons

Vendor: Zoho
4.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zoho Assist offers reliable remote desktop functionality.
Zoho Assist allows unattended access for convenience.
Zoho Assist provides excellent multi-platform support.
Zoho Assist includes robust security features.
Zoho Assist integrates smoothly with other Zoho applications.

CONS

Zoho Assist sometimes experiences connectivity issues during remote sessions.
Occasional lag and delay during screen sharing sessions with Zoho Assist.
Limitation on concurrent sessions for free and lower-tier plans in Zoho Assist.
Lack of advanced customization options in Zoho Assist.
Challenging integration with certain third-party applications in Zoho Assist.
 

Zoho Assist Pros review quotes

Muljo Witono - PeerSpot reviewer
Aug 25, 2022
Technical support is easy to reach.
HT
Apr 5, 2023
Screen monitoring and screen sharing, as well as screen remote control, are all very useful features.
JA
May 12, 2023
It is a scalable solution. 
 

Zoho Assist Cons review quotes

Muljo Witono - PeerSpot reviewer
Aug 25, 2022
Support could be more knowledgeable.
HT
Apr 5, 2023
They do have some glitches in the microphone and speaker, especially during remote access.
JA
May 12, 2023
It could be integrated with IT management tools.

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