We performed a comparison between TeamViewer and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The implementation process is simple."
"It's very easy to set up."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The product is easy to install."
"The solution is scalable."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"It is a scalable solution. "
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"It's pretty limited on the options they have."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"The security could improve in TeamViewer."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
TeamViewer is ranked 1st in Remote Access with 85 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas Zoho Assist is most compared with . See our TeamViewer vs. Zoho Assist report.
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