Compare Okta vs WSO2

Okta

Based on 79 reviews.

WSO2

Based on 70 reviews.

Overview

Information Not Available

WSO2 is an open source application development software company focused on providing service-oriented architecture solutions for professional developers. Coming quickly after an investment in Collax, an open source Linux server provider, Intel Capital has invested $4 million into WSO2, a global corporation with offices located in USA, UK and Sri Lanka. WSO2 was founded by Dr. Sanjiva Weerawarana and Paul Fremantle in August, 2005.

Sample Customers

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

WSO2 Identity Server

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

Popular Solutions

Okta Workforce Identity

24 reviews

Okta Customer Identity

5 reviews

WSO2 API Manager

16 reviews

WSO2 Enterprise Integrator

10 reviews

WSO2 Identity Server

4 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

19%

Financial Services Firm

17%

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
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Gabe Sterritt
Information Technology System Administrator at General Assembly
I have implemented a number of applications as far as accessing them through their IDPs. And they're an identity...
Read full review of Okta Customer Identity »

Review 1 of 2

VishalSingh14
IT Engineer at Reliance Industries Ltd
WSO2 API Manager is a cumulative security-based software, and I had a good experience with it.
Read full review of WSO2 API Manager »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise

Read full review of WSO2 Enterprise Integrator »
Clement Hsieh
Doctoral Researcher at National Chengchi University
I use the solution in my company for Python Auth.
Read full review of WSO2 Identity Server »
Anonymous User
Senior System Architect & Consultant at a tech services company

Read full review of WSO2 Carbon [EOL] »

Review 1 of 4

Customer Service

AmitSingh2
Microsoft Azure Engineer at Sycomp
Support is good. However, sometimes it takes them a bit longer to deal with issues.
Read full review of Okta Workforce Identity »
GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
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Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
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Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
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Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
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Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Workforce Identity »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Workforce Identity »
Miguel Purizaca
IT Manager at EGP
The technical support services are good. They respond to the queries immediately.
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SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
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Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
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Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
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Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
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Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
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Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
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Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
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Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
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Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
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Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
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Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Customer Identity »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Workforce Identity »
Alexis Tran
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
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Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
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Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
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Review 1 of 30

Balamurali P
Solution Architect at a tech consulting company
With our subscription, their technical support is really very good. There are a lot of documents available, but they...
Read full review of WSO2 Identity Server »
Pasan Tennakoon
Software Engineer at University of Peradeniya
I never had to reach out to technical support. I do not know how helpful or responsive they would be.
Read full review of WSO2 Enterprise Integrator »
VishalSingh14
IT Engineer at Reliance Industries Ltd
We had great technical support from WSO2, and it was really satisfactory.
Read full review of WSO2 API Manager »
Jose Luis Bonilla
CIO at Banco Pichincha España
It is not easy to reach the solution's technical support team. My company has an external partner who helps us with...
Read full review of WSO2 API Manager »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise
The tool's support is good and comes directly from OEM.
Read full review of WSO2 Enterprise Integrator »
Sachin Deorah
Technical Architect at BORN Group
I have contacted the product's support team, and my company gets support on time since we have enterprise-level...
Read full review of WSO2 API Manager »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The solution's customer service is good. We purchase an annual subscription for its technical support.
Read full review of WSO2 Enterprise Integrator »
RomanFigurny
API Developer at a tech services company
We are quite satisfied with technical support. I would rate technical support a four out of five.
Read full review of WSO2 API Manager »
Salar Karimi
System Expert at Creentech
We are not satisfied with the customer service and support. In a few instances, their response time has been a bit slow.
Read full review of WSO2 API Manager »
Daryl Libut
Head Of ITG Shared Applications Division at PSBank
We haven't contacted customer service. We are using the open-source version and do not have the enterprise version.
Read full review of WSO2 API Manager »
Eduardo-Perez
Public Procurement Area Consultant at Memorandum
We had support every time we needed it; we could reach support without a problem.
Read full review of WSO2 API Manager »
Clement Hsieh
Doctoral Researcher at National Chengchi University
The on-site document is okay.
Read full review of WSO2 API Manager »
Christopher Lebuso
Senior Software Developer at FROSTBYTE
We have had a good experience with customer service and support because they are resourceful and helpful. I rate the...
Read full review of WSO2 Enterprise Integrator »
XolisaVuza
Co-Founder and Chief Technology Officer at AfroCentric Health
The technical support is very good.
Read full review of WSO2 API Manager »
Eric-Winston
Senior Manager at Wavenet International Pvt Ltd
I haven't contacted the technical support directly. My technical team contacts them and finds them responsive. We...
Read full review of WSO2 API Manager »
Xolisa_Vuza
Co-Founder and Chief Technology Officer at Asante Digital Group
The solution's technical support is fast. You need to buy a subscription to get support. There is obviously free...
Read full review of WSO2 API Manager »
PrashansaShukla
Software Engineer at Jio Platforms Limited
We don't have a license with WSO2 so I couldn't connect with the WSO2 team for technical support. I was the main...
Read full review of WSO2 API Manager »
Arcangelo Di Balsamo
CTO Cloud Division at a tech services company
The customer service was not a problem. We had a quick question regarding the implementation of the certificate. They...
Read full review of WSO2 API Manager »
Anonymous User
Director of Software Development at a tech company
You need to understand the nuances of the support calls.
Read full review of WSO2 API Manager »
Anonymous User
Enterprise Architect at a manufacturing company
We've found support, which we need to pay for, was generally lacking in the level of service we expected. It's a...
Read full review of WSO2 Enterprise Integrator »
RiteshShah
Vice President at Exzatech Consulting And Services Pvt Ltd.
We haven't had any issues with the technical support. They seem to be helpful and responsive. We're satisfied with...
Read full review of WSO2 Enterprise Integrator »
Chea Vannith
Software Engineer at eCam Solution Co., Ltd
The technical support from the WSO2 API Manager is very good. When there is an issue they fix the ticket very quickly.
Read full review of WSO2 API Manager »
Anonymous User
Integration Manager at a financial services firm
The support that we're getting from the company is not great.
Read full review of WSO2 API Manager »
Anonymous User
Lead Business Analyst at a tech services company
I am satisfied with technical support.
Read full review of WSO2 API Manager »
Andrés Pastorini
IT Solutions Architect at Agesic
In terms of the technical support, we don't use it. But I would evaluate documentation manuals as very good.
Read full review of WSO2 API Manager »
Emmanuel LESNE
Solutions Architect at Middleware Solutions
We have contacted their support and they were good but not perfect.
Read full review of WSO2 Enterprise Integrator »
Mahmoud Elkholy
Head Of Applications Support at a comms service provider
We haven't used technical support.
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Senior System Architect & Consultant at a tech services company
Although it is open source, you have the option of commercial support to help in development projects and to maintain...
Read full review of WSO2 Carbon [EOL] »
Nitin Natekar
Enterprise Architect at Peristent Systems
The support we have received from WSO2 was very good and I would recommend the support.
Read full review of WSO2 Identity Server »
Ambuj Gandhi
Product Manager at a university
The support system is not that great. The number of employees in the organization is perhaps too little that is...
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Review 1 of 30

Technical Support

No Data Available

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