Compare Parallels vs Zoho

Parallels

Based on 32 reviews.

Zoho

Based on 187 reviews.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Zoho Assist

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Popular Solutions

Parallels Remote Application Server (RAS)

4 reviews

2 reviews

1 reviews

26 reviews

10 reviews

18 reviews

Top Industries

Computer Software Company

14%

University

Comms Service Provider

Educational Organization

66%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors

Read full review of Zoho Sprints »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
We get different requirements and use cases because most of our clients use CRM for their businesses.
Read full review of Zoho CRM »
AvinashLotke
Delivery Head at Team Computers
Zoho Mail is for blue-collar users who require only email access. The advantage of using the Zoho CRM tool is that...
Read full review of Zoho Mail »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
Zoho Desk is a software solution, and there are different options depending on the organization's needs. Imagine...
Read full review of Zoho Desk »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I use Zoho Creator to build business applications. I have developed applications for all sorts of industries based on...
Read full review of Zoho Creator »

Review 1 of 5

Customer Service

Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Onur Anlargu
Co-Founder at Nordo
I had reached out to the support team several times. They are very, very kind and they try to help every customer and...
Read full review of Zoho Desk »
Rebecca Fernyhough
Account Manager at Epic Network Support
The solution's technical team is very helpful.
Read full review of Zoho CRM »
StevenParker
CEO at a non-tech company
We can easily find documentation and videos on the Internet in case of any queries. We can resolve most of the cases...
Read full review of Zoho CRM Plus »
Sainath Racherla
Associate Director at a computer software company
Zoho Desk's technical support is very good.
Read full review of Zoho Desk »
Harshal Kansara
Manager - Sales & NBO at a tech services company
The customer service and support for this solution is great.
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They...
Read full review of Zoho Commerce »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
The technical support are very supportive.
Read full review of Zoho Campaigns »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is good. It's quite fast. We can reach them via email, and sometimes they can do a live chat. In...
Read full review of Zoho Assist »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
I haven't contacted the support yet.
Read full review of Zoho Analytics »
Dragan Hanc
Business Development Manager at a tech services company
To the best of my knowledge, many of the issues have already been addressed. While the solutions may not have been...
Read full review of Zoho CRM »
ClintonPowell
Founder & Recruiter at Java Shop
The support from Zoho Recruit is extremely efficient. I can chat with them online and they are responsive. I rate the...
Read full review of Zoho Recruit »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Product support for Zoho CRM is available 24 hours a day. You can email, live chat, call directly or raise a ticket....
Read full review of Zoho CRM »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
Collince Dundo
Co-Founder at Youth Initiative Development Programme
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
We have not contacted technical support.
Read full review of Zoho CRM »
Subha Mariappan
Senior PPM consultant at CAPPMPL
The solution’s technical support is good.
Read full review of Zoho Projects »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
I would rate the customer support a nine out of ten. The support team was available whenever I reached out to them on...
Read full review of Zoho CRM »
Poulomee Chatterjee
Head of Sales(Solutions) at Brane Enterprises Pvt Ltd
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
Walwasa Mulutazah Yahaya
Project officer at BRAC Uganda
I contacted the solution's technical support team when I failed my attempts to verify certain details in the...
Read full review of Zoho Campaigns »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
The support is not quite good. The support team is available only Monday to Friday.
Read full review of Zoho CRM »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Zoho Analytics »
Atif Iqbal
Zoho Developer at Freelancer
The solution's technical support service could be better.
Read full review of Zoho CRM »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
There were issues with the tech support, we were not able to get through to them in order to get the issues resolved....
Read full review of Zoho CRM »
VijayKumar3
Co-Founder at Intelytica
Zoho technical support is good.
Read full review of Zoho Analytics »
Anonymous User
Zoho Developer and Consultant at a consultancy
Customer support is not too bad. They're not the best, either. There is definitely room for improvement with them....
Read full review of Zoho Creator »
Sathish V.K.
Zoho Creator at Sofvare
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
CraigWillis
Business Development Director at Skore
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
Read full review of Zoho Analytics »
Vigneshkrishna Easwaran
Recruitment Consultant - SAP | Devops | Azure | Java | ServiceNow | SFDC | DB | at a tech services company
Our admins contact technical support directly - I don't have contact with them.
Read full review of Zoho Recruit »

Review 1 of 30

Technical Support

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