Compare Planview vs PTC

Planview

Based on 143 reviews.

PTC

Based on 33 reviews.

Latest Research

Buyer's Guide

PTC Windchill vs. Planview Portfolios

April 2025

PTC Windchill vs. Planview Portfolios

Updated: April 2025

Buyer's Guide

Codebeamer vs. Planview AgilePlace

April 2025

Codebeamer vs. Planview AgilePlace

Updated: April 2025

Buyer's Guide

Codebeamer vs. Planview AgilePlace

April 2025

Planview AgilePlace vs. Codebeamer

Updated: April 2025

Buyer's Guide

PTC Integrity vs. Planview AgilePlace

April 2025

Planview AgilePlace vs. PTC Integrity

Updated: April 2025

Buyer's Guide

PTC Windchill vs. Planview Portfolios

April 2025

Planview Portfolios vs. PTC Windchill

Updated: April 2025

Sample Customers

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Planview AgilePlace

REA Group, Thompson Reuters

PTC Integrity

TRW Automotive

Codebeamer

Medtronic, Align Technology, Daimler, Samsung, Harman, Dassault

PTC Windchill

Bose, Valliant Group

Popular Solutions

2 reviews

1 reviews

0 reviews

9 reviews

5 reviews

2 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

11%

Educational Organization

11%

Manufacturing Company

28%

Computer Software Company

14%

Healthcare Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
PPM Pro started out being just an IT application. Within the IT PMO, we needed a way to track our portfolio. We had...
Read full review of Planview PPM Pro »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
We have several different teams and they all have different boards for tracking, tasks, projects, and then completing...
Read full review of Planview AgilePlace »
ProjectMan83637
Project Manager at a manufacturing company
I'm an R&D Project Manager for new product development. We develop valves, pumps and seals, and I come from the valve...
Read full review of Planview ProjectPlace »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer ( /products/codebeamer-reviews ) for requirements management, especially when I need to...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity ( /products/ptc-integrity-reviews ) for Lifecycle Management applications,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Anonymous User
PMO Project Manager, PMO / QA at a financial services firm
Customer Service: 6 out of 10. Hard to get a hold of anyone with urgency, root cause analysis, leadership,...
Read full review of Planview Daptiv »
Anonymous User
Project Manager at a pharma/biotech company
I would rate technical support as very good!
Read full review of Planview PPM Pro »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
Helmut Friesl
Owner at CBG Informatik GmbH
Works well
Read full review of Planview Daptiv »
Vi EnChoong
Sr R&D Manager at Thermo Fisher Scientific
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we...
Read full review of Planview PPM Pro »
Anonymous User
Sr PPM Service Manager at a pharma/biotech company
Overall, the technical support has good people who are knowledgeable. They are a little overworked. At least, they...
Read full review of Planview Portfolios »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
JackCaine
Agile Delivery Lead at Eliassen
I haven't contacted technical support because the product is stable, and I am not an administrator.
Read full review of Planview AgilePlace »
Katherine Gallegly
IT Project Analyst at Tractor Supply Company
I think they've been helpful and we have never had any big major crashes. But, with any minor glitches we had, they...
Read full review of Planview Portfolios »
Sabrina D'Aurora
Business Analyst II at a financial services firm
I've never seen customer support like them before. I can put in a case and I usually have a resolution within an hour...
Read full review of Planview PPM Pro »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Anonymous User
Enterprise Project Office Analyst at a financial services firm
I would give technical support a rating of 4/10. Technical support is requested via case submission, and Innotas...
Read full review of Planview PPM Pro »
Anonymous User
Director of IT at a educational organization
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview...
Read full review of Planview Portfolios »
Anonymous User
Senior Consultant at a tech services company
Customer Service: 10/10 Technical Support: Technical support is great. They have got really good experts on their team.
Read full review of Planview Portfolios »
Steven_Lee
Senior Engineer at Northwestern Mutual
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
Anonymous User
Director of Project Management at a tech services company
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with...
Read full review of Planview PPM Pro »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
MichaelHavison
Director at Parkview Health
I've been in this industry for 30 years. It is extremely responsive, not only from a time frame of responsiveness,...
Read full review of Planview PPM Pro »
Anonymous User
Management consultant at Sloan Consulting
The technical support is excellent and responsive. Planview has a very active user community that they promote.
Read full review of Planview PPM Pro »
KashifKhan
IT Project Director at UT MD Anderson
The technical support is pretty good. We have opened up many cases with Planview which get addressed in a timely...
Read full review of Planview Portfolios »
MartinMonteiro
Sr Domain Specialist at a healthcare company
We have used the technical support for a number of things, like reporting. We use our customer success team for any...
Read full review of Planview Portfolios »
Allan Shafer
IT Architect at a healthcare company
The technical support seems strong. I know they've started doing some more off-shore support, and that space still...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a energy/utilities company
I would say that up until about a month ago, I was very pleased with the assistance. Then I got a new person on...
Read full review of Planview ProjectPlace »
Anonymous User
Senior Manager at a financial services firm
From my experience, I think their overall tech support is good. They've got a Planview ticketing system. I don't know...
Read full review of Planview Portfolios »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We call the helpline sometimes, and I would say they're average. We've had no problems. Planview's consulting folks...
Read full review of Planview ProjectPlace »
Anonymous User
Innovation Manager at a financial services firm
We moved single sign-on vendors. The tech support was a wonderful resource helping with that, as we had quite a few...
Read full review of Planview IdeaPlace »
Kori Patrick
Technical Manager, Innovation R&D at Enbridge Gas
The technical support has been good. I use the chat feature quite a bit, so I get support right away there. I also...
Read full review of Planview IdeaPlace »

Review 1 of 30

SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »

Review 1 of 30

Technical Support

No Data Available

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