Compare Planview vs PTC

Planview

Based on 143 reviews.

PTC

Based on 28 reviews.

Latest Research

Buyer's Guide

Codebeamer vs. Planview AgilePlace

December 2024

Codebeamer vs. Planview AgilePlace

Updated: December 2024

Buyer's Guide

Codebeamer vs. Planview AgilePlace

December 2024

Planview AgilePlace vs. Codebeamer

Updated: December 2024

Buyer's Guide

PTC Integrity vs. Planview AgilePlace

December 2024

Planview AgilePlace vs. PTC Integrity

Updated: December 2024

Sample Customers

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Planview AgilePlace

REA Group, Thompson Reuters

PTC Integrity

TRW Automotive

Codebeamer

Medtronic, Align Technology, Daimler, Samsung, Harman, Dassault

PTC Windchill

Bose, Valliant Group

Popular Solutions

2 reviews

3 reviews

3 reviews

7 reviews

4 reviews

0 reviews

Top Industries

Financial Services Firm

16%

Educational Organization

14%

Manufacturing Company

10%

Computer Software Company

10%

Manufacturing Company

26%

Computer Software Company

15%

Healthcare Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Nick Tso
Sr. Manager of Strategy at Sutter Health
We wanted a better way of engaging our 55,000+ employees and 12,000+ clinicians, from all across Northern California,...
Read full review of Planview IdeaPlace »
GabrielMorales
VP of PMO at a insurance company
We're using Daptiv for project portfolio management.
Read full review of Planview PPM Pro »
JaymeCalabrese
Director, Office of Process and Project Management at Electronic Arts Inc.
We have a smaller organization than some of the other organizations. We have 10 project managers. We manage it for...
Read full review of Planview Portfolios »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
We have several different teams and they all have different boards for tracking, tasks, projects, and then completing...
Read full review of Planview AgilePlace »

Review 1 of 5

Gaurav Kandurwar
Solutions Architect at Capgemini
We use CodeBeamer to understand tools and map all the business requirements.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I use the tool to create tasks or change requests and documentation. Earlier, I used it for configuration management,...
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Joonggeun Yoon
Senior Manager at SWSTech
I use the solution for product data management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

MartinQuiroga
Value Stream Management specialist & Solution Leader at Tricise at OdPe Business Solutions
My experience with the support is not good.
Read full review of Planview PPM Pro »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
Anonymous User
Senior Manager at a financial services firm
From my experience, I think their overall tech support is good. They've got a Planview ticketing system. I don't know...
Read full review of Planview Portfolios »
Jane Mattei
Project Administrator - PMI at a energy/utilities company
Excellent. The online documentation is very complete and useful, particularly for functions that are not often used....
Read full review of Planview Daptiv »
Keith Kennedy
Project Administrator at Texas Mutual Insurance Company
Technical support is very good if they know what's going on. The reason I say that is because we have introduced a...
Read full review of Planview Portfolios »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We call the helpline sometimes, and I would say they're average. We've had no problems. Planview's consulting folks...
Read full review of Planview ProjectPlace »
Derrick Johnson
Application Analyst at a non-profit
The technical support was good. They responded pretty quickly and they were able to fix both our production and our...
Read full review of Planview AgilePlace »
Sabrina D'Aurora
Business Analyst II at a financial services firm
I've never seen customer support like them before. I can put in a case and I usually have a resolution within an hour...
Read full review of Planview PPM Pro »
Anonymous User
Sr PPM Administrator
The technical support is very good. I've never had an issue with them. They answer their tickets right away and...
Read full review of Planview Portfolios »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
GeorgiaHauschild
Sr Program Manager at Fresenius Medical Care
So far, the support has been really good. We have a third-party through whom we submit most of our ticket issues. We...
Read full review of Planview Portfolios »
Anonymous User
Cybersecurity Program Manager at a pharma/biotech company
I contacted customer support because I had some issues with the Slide Publisher. I contacted the community expert and...
Read full review of Planview AdaptiveWork »
Anonymous User
Director of IT Application Development at a construction company
The technical support is very good. We haven't had a lot of times that we interacted with them, but every time has...
Read full review of Planview PPM Pro »
Anonymous User
Product Manager at a tech vendor
The core team deals with support, and I don't deal with it directly. My interactions are primarily with the core...
Read full review of Planview AdaptiveWork »
Kimberly Gibney
Solutions Development Manager at Wake County
Technical support is on top of things. They really know the system and we've stumped them a few times over the years....
Read full review of Planview PPM Pro »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
KashifKhan
IT Project Director at UT MD Anderson
The technical support is pretty good. We have opened up many cases with Planview which get addressed in a timely...
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a tech vendor
The technical support is good, but not great.
Read full review of Planview Daptiv »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
Anonymous User
Managing Director at a computer software company
I would rate Changepoint's technical support about nine out of 10. In terms of critical support, then it's a 10. On...
Read full review of Planview Daptiv »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Anonymous User
Sr Analyst at a financial services firm
We've used that technical support. We have faced some challenges with some of the enhancement requests that we might...
Read full review of Planview Portfolios »
MayaFlowers
Enterprise Portfolio Analyst at Wellmark
We do use the technical support. We always have a good experience. We have dedicated people who we can work with to...
Read full review of Planview Portfolios »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
Ed Granja
AVP at LPL Financial Holdings Inc.
Technical support is good based on the level of support level that we get. There are different tiers. Planview...
Read full review of Planview PPM Pro »
Eli Gerson
Manager of Innovation at Ameren Corporation
Spigit's technical support is really excellent. They are so responsive to us, both in how fast they respond to us and...
Read full review of Planview IdeaPlace »
Kori Patrick
Technical Manager, Innovation R&D at Enbridge Gas
The technical support has been good. I use the chat feature quite a bit, so I get support right away there. I also...
Read full review of Planview IdeaPlace »
Anonymous User
Vice President, PMO Portfolio Management at a insurance company
I do use technical support. At the moment, I have to. Most of the time, they're knowledgeable. They tend to be...
Read full review of Planview Portfolios »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Anonymous User
Senior Consultant at a tech services company
Customer Service: 10/10 Technical Support: Technical support is great. They have got really good experts on their team.
Read full review of Planview Portfolios »

Review 1 of 30

Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »

Review 1 of 25

Technical Support

No Data Available

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