Compare Quest Software vs SolarWinds

Quest Software

Based on 184 reviews.

SolarWinds

Based on 380 reviews.

Latest Research

Buyer's Guide

Quest SharePlex vs. SolarWinds Database Performance Analyzer

October 2024

SolarWinds Database Performance Analyzer vs. Quest SharePlex

Updated: October 2024

Buyer's Guide

Quest Spotlight vs. SolarWinds Database Performance Analyzer

October 2024

SolarWinds Database Performance Analyzer vs. Quest Spotlight

Updated: October 2024

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Quest SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Toad Data Modeler

Zions Bancorporation

Quest Spotlight

Jenkon

Quest Foglight for Databases

CommitDBA

Toad for Oracle

intel, ebay, uber, mars, microsoft

Quest Foglight for Virtualization

Unimat, AeroM_xico Delta TechOps

Quest KACE Systems Management Appliance (SMA)

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Quest InTrust

Platinum Bank

Foglight Evolve Monitor

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Quest Active Administrator

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Quest Change Auditor for Active Directory

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Quest KACE Asset Management Appliance

Coastal Community Credit Union, St. Dominic Hospital

SolarWinds NPM

Microsoft, Federal Express, Hewlett-Packard, and MasterCard

SolarWinds AppOptics

TraxoCovea Insurance BTE TechnologyDatarista

Samanage

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

SolarWinds Virtualization Manager

Elliot Health System

Solarwinds Papertrail

Product Hunt

Loggly

Lenovo, Pizza Hut, Care.com, USGA, Citrix, Neustar, Lucidchart, Samsung, Sendgrid, AKQU, Ebates, EA

SolarWinds Kiwi Syslog Server

Holy Cross Energy, West Texas A&M University, Medium Enterprise Industrial Manufacturing Company

SolarWinds Kiwi Log Viewer

1. Atlassian 2. Cisco 3. Dell EMC 4. Google 5. IBM 6. Intel 7. JPMorgan Chase 8. LinkedIn 9. Microsoft 10. Oracle 11. PayPal 12. SAP 13. Siemens 14. Spotify 15. Tesla 16. Twitter 17. Uber 18. VMware 19. WeWork 20. World Bank 21. Xerox 22. Yahoo 23. Zynga 24. Accenture 25. Amazon Web Services 26. ATT 27. Cloudflare 28. Facebook 29. Gartner 30. Hewlett Packard Enterprise 31. Salesforce 32. ServiceNow

SolarWinds Server and Application Monitor

Andr. L. Riis AS, NetSuite

Solarwinds Web Performance Monitor

commscope, COCC,

SolarWinds Pingdom

Spotify, MailChimp, Slack, Twitter

Dameware Remote Support

Illinois School District

SolarWinds Access Rights Manager

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SolarWinds Database Performance Analyzer

GSI Commerce, Liquid Digital Media, ProLogis, Indiana University

SolarWinds Kiwi CatTools

Delta, Educational Institution, Kalamazoo

SolarWinds Network Configuration Manager

United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force

SolarWinds Patch Manager

University of San Diego

Popular Solutions

Quest KACE Systems Management Appliance (SMA)

3 reviews

Quest Foglight for APM [EOL]

0 reviews

Quest Rapid Recovery

4 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Government

Manufacturing Company

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vadim Kulikov
Senior Engineer at a computer software company
A lot of things that Foglight does could be derived from DMVs and extended events. I'm going to sound like a...
Read full review of Quest Foglight for Databases »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
We use Quest Recovery Manager for Active Directory to test disaster recovery, and we use it to restore objects as...
Read full review of Quest Recovery Manager for Active Directory »
Michael (Mikey) Wright
Systems Administrator at Custom Truck One Source
We use the System Management Appliance and the System Deployment Appliance. On the K1000 management appliance, we're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
We have one Microsoft 365 tenancy and three not-for-profit licenses from Microsoft. Microsoft changed the licensing...
Read full review of Quest On Demand Migration »
Kristopher Wells
Oracle DBA at a financial services firm
We use SharePlex to migrate and update from one data center to another. It's helpful for DR and broadcasting...
Read full review of Quest SharePlex »

Review 1 of 5

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Customer Service

Adam Augustín
Country Manager at Prianto Ltd
The customer service and support are a little bit slow but understandable. They are capable, but sometimes they are...
Read full review of Quest Rapid Recovery »
Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery »
Fernando Cezario
Level 2 Support at Tigs
I haven't had to use their technical support as I have internal resources for troubleshooting. However, when needed,...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Wabotlhe Tau
Senior Manager Application Support at SASSA
The solution's technical support is very responsive. I rate the technical support an eight out of ten.
Read full review of Quest Stat for Oracle E-Business Suite »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Quest Recovery Manager for Active Directory »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Ujwal Sawant
Technical Manager at Optimistic Technology Solutions Pvt Ltd
Quest's technical support is usually good, but I currently have a case related to Rapid Recovery that has been...
Read full review of Quest Rapid Recovery »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Maria Durichek
Senior Technical Consultant at a tech services company
The support provided is excellent. Response times are typically within the hour, and the support team is highly...
Read full review of Quest On Demand Migration »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Quest Foglight for Databases »
Mohd Hisyamudin Hamid
System Engineer at Netwitz Sdn Bhd
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery »
KaiQuale
Senior engineer at Unit
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Scott Baxter
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Chris Graber
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Anonymous User
Director of IT at CCOF, INC
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of Quest NetVault Plus »
Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at Shell
Has great support for any technical hiccups.
Read full review of Toad Data Modeler »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of Quest SharePlex »
Ali Samir Gaafar
Senior Oracle Apex Developer at Abu Dhabi City Municipality
I've never had to reach out to technical support. I don't know how helpful or responsive they are when you need help.
Read full review of Toad for Oracle »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of Quest On Demand Migration »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
Ravi Khanchandani
Founder Director at Techsa Services
Technical support is reliable, earning around an eight or nine rating.
Read full review of SolarWinds Network Configuration Manager »
Erick Kahozi
Network Engineer Coordinator at a mining and metals company
We have a person in-house that will bring issues to our attention, and if we need to, we will escalate to support.
Read full review of SolarWinds Network Device Monitor »
Daniel Penn
Consultant at a computer software company
The technical support was quite responsive. There were not many problems, but they solved all of them and were easy...
Read full review of SolarWinds IPAM »
Muhammad Asif
Consaltant at a consultancy
We don't use technical support because we handle everything in-house. We already make customized dashboards, reports,...
Read full review of SolarWinds NPM »
Veronica Chaloupka
Data Engineer at a healthcare company
The solution’s technical support is good.
Read full review of SolarWinds Database Performance Analyzer »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
CharlesGura
Sr Software Architect at a tech services company
SolarWinds provides good support.
Read full review of SolarWinds NPM »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Head of Technology and Inspection at a transportation company
Customer support is quite complex.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Engineer at a tech services company
The technical support for the solution is very good.
Read full review of SolarWinds Network Configuration Manager »
Olive Kusumbara
Consultant at a tech services company
The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted...
Read full review of SolarWinds AppOptics »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
SolarWinds' technical support is ok, but it could be faster and more knowledgeable.
Read full review of SolarWinds NetFlow Traffic Analyzer »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at XYZies
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Subject Matter Expert at a tech company
I would give technical support a rating of 9/10. SolarWinds technical support has always been good to us. We have...
Read full review of SolarWinds Server and Application Monitor »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Systems Architect at a tech services company
The technical support offered by SolarWinds NPM is pretty good.
Read full review of SolarWinds NPM »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

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