Quest KACE Systems Management Appliance (SMA) Reviews

Name: Quest KACE Systems Management Appliance (SMA)
Brand: Quest Software
Rating: 4.4 (39 reviews)

4.4 out of 5

39 reviews
95% willing to recommend

463 followers

What is Quest KACE Systems Management Appliance (SMA)?

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Get the Quest KACE Systems Management Appliance (SMA) Buyer's Guide and find out what your peers are saying about Quest KACE Systems Management Appliance (SMA), NinjaOne, Kaseya VSA and more!

Quest KACE Systems Management Appliance (SMA) is the #5 ranked solution in top Client Desktop Management solutions, #7 ranked solution in top Endpoint Compliance solutions, #10 ranked solution in top Patch Management solutions, and #12 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give Quest KACE Systems Management Appliance (SMA) an average rating of 8.8 out of 10. Quest KACE Systems Management Appliance (SMA) is most commonly compared to NinjaOne: Quest KACE Systems Management Appliance (SMA) vs NinjaOne. Quest KACE Systems Management Appliance (SMA) is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a university, accounting for 12% of all views.

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

February 2025

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Helped 838,713 peers since 2012

Featured reviews

Michael (Mikey) Wright

Systems Administrator at Custom Truck One Source

My favorite features are the feature build update and managed installations. Using the Windows feature build update means that instead of having to do things manually or set it up through a WSUS-type environment, you can easily download the package into the K1000. From there, you can culture and cater to it and then set it up by smart labeling. Or, you can completely automate the process to where, as it checks in, you can set those intervals. You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be. It's easy enough where a layman can do a lot of basic stuff, but it's advanced enough such that you've got to have some knowledge of what you're doing, otherwise it's just not going to work as well as you need it to. It's right on par with where it needs to be.

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Shailesh Naidu

Sr. Systems Engineer at a university with 1,001-5,000 employees

The solution definitely saves us time. We try to do bulk patching, whereas before, we did manual patching. We used to have four people putting in 40 hours, and now we have one person doing it in 16 hours. That's quite a savings. In addition, it has increased IT productivity. With one person responsible for installing patches, we have freed up the other three people to take more ownership of our applications. If I had to work on patching on a manual basis, that would be the only thing I'd be doing. But because this is all automated and scripted very well, I can use my time for other projects.

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Arlene Seale

Database Administrator at Department of National Defence - Canada

All of the features are valuable. We find everything we're using very valuable because they increase security and efficiency. It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too. If we have any issues, we've had great success with their professional services team and their support team. Their technical support is excellent. They're very responsive and fast. Within an hour of initiating a support request, we've got somebody on it.

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Quest KACE Systems Management Appliance (SMA) mindshare

Product category:

As of February 2025, the mindshare of Quest KACE Systems Management Appliance (SMA) in the Remote Monitoring and Management (RMM) category stands at 1.3%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	Quest KACE Systems Management Appliance (SMA) vs NinjaOne	Feb 22, 2025	Download
Comparison	Quest KACE Systems Management Appliance (SMA) vs Kaseya VSA	Feb 22, 2025	Download
Comparison	Quest KACE Systems Management Appliance (SMA) vs Atera	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.8%	93%	17 interviews Add to research
Kaseya VSA	3.8	8.1%	84%	32 interviews Add to research

Valuable Features

Quest KACE Systems Management Appliance (SMA) excels in device overview, service desk ticketing, and asset management. It simplifies software deployment, automates patch management, and manages Windows and Mac enrollment. The image deployment feature allows for remote imaging, while the patching system ensures compliance and security. Its ease of use and extensive scripting capabilities support multiple users and environments efficiently, with a robust inventory system aiding in IT asset management and reducing manual work.

"Overall, I rate the solution ten out of ten."
"The initial setup is relatively easy."
"KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user."

Room for Improvement

Quest KACE Systems Management Appliance needs improvements in scalability, imaging capabilities, user interface intuitiveness, and automatic application updates. Users highlight challenges in simplifying booting solutions, enhancing patch management, and resolving software compatibility issues. The tool's reporting, dashboard customization, and communication features require attention. Some express difficulties with licensing and inventory correlation. Users also experience issues with the KACE Go Mobile App stability and express a desire for more flexible scripting and cloud integration.

"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."
"Easier integration would be beneficial."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

ROI

Quest KACE Systems Management Appliance significantly enhances efficiency, saving time for IT teams and boosting productivity across departments. Users experience notable reductions in manual tasks, faster deployment of updates, and streamlined processes. It supports large-scale environments with limited staffing, providing savings in personnel hours. The tool is easy to implement and train on, ultimately yielding a high return on investment by quickly addressing and managing IT infrastructure needs.

Pricing

Quest KACE Systems Management Appliance (SMA) offers a pricing model considered reasonable and competitive, especially for larger organizations. Licensing is per device and often includes additional features without extra costs. Many users appreciate its comprehensive asset management and IT service capabilities, justifying the investment. While some smaller businesses may find it cost prohibitive, others benefit from significant cost savings over time. The annual license fees and straightforward pricing structure contribute positively to user satisfaction.

"It is expensive in Brazil."
"The product is reasonably priced."
"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

Popular Use Cases

Organizations utilize Quest KACE Systems Management Appliance primarily for software deployment, patch management, asset management, and inventory control. Many employ it as a centralized help desk and ticketing system, supporting endpoints and managing virtual and physical appliances. It plays a vital role in automating processes, enhancing security for IT environments, and facilitating updates and installations across various platforms, ensuring efficiency and compliance in IT operations.

Service and Support

Quest KACE Systems Management Appliance's customer service and support is highly regarded for its responsiveness and knowledgeable staff. Users appreciate prompt assistance, especially in urgent situations, and value their engagement with technical account managers or specialists. Though experiences vary, many note efficient problem resolution, professional support engineers, and accessible resources. While some encounter minor delays or issues, most find the support reliable and beneficial, contributing to long-term satisfaction and continued use of Quest KACE Systems Management Appliance.

Deployment

Quest KACE Systems Management Appliance's initial setup experiences varied. Many found it easy with helpful guidance and documentation, while some encountered complexity requiring professional assistance. Some reported setup to be intuitive and quick, others needed additional time due to environmental challenges or technical issues. Overall, users highlighted the importance of clear instructions and support. Various organizations managed setup efficiently, appreciating the system's user-friendly nature once configured.

Scalability

Quest KACE Systems Management Appliance is highly scalable, managing thousands of devices with ease. It efficiently supports expanding networks and allows easy addition of licenses for new endpoints. Users appreciate its ability to cover numerous devices, with scalability never being a concern. Expanding device coverage is straightforward, often through license upgrades or adding virtual resources. Its comprehensive support for large-scale deployments makes it a preferred choice for many growing organizations.

Stability

Quest KACE Systems Management Appliance (SMA) is highly stable and reliable. Users report minimal downtime and efficient support during rare outages. The system functions smoothly, even after manual upgrades, and remains robust when requirements are met. Technical support helps resolve occasional issues swiftly. Many users find it rock-solid and appreciate its reliability over years, although frequent updates can be time-consuming. Overall, it consistently delivers strong performance, with only minor concerns in specific contexts.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Quest KACE Systems Management Appliance (SMA) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

12%

University

12%

Financial Services Firm

10%

Government

10%

Educational Organization

Manufacturing Company

Non Profit

Retailer

Healthcare Company

Construction Company

Energy/Utilities Company

Real Estate/Law Firm

Performing Arts

Insurance Company

Media Company

Comms Service Provider

Outsourcing Company

Wholesaler/Distributor

Hospitality Company

Mining And Metals Company

Legal Firm

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Transportation Company

Compare Quest KACE Systems Management Appliance (SMA) with alternative products

Learn more about Quest KACE Systems Management Appliance (SMA)

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest KACE Systems Management Appliance (SMA) was previously known as Dell KACE Systems Management.