Quest KACE Asset Management Appliance Reviews

Name: Quest KACE Asset Management Appliance
Brand: Quest Software
Rating: 3.7 (6 reviews)

3.7 out of 5

6 reviews
66% willing to recommend

What is Quest KACE Asset Management Appliance?

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

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Quest KACE Asset Management Appliance is the #15 ranked solution in top IT Asset Management solutions. PeerSpot users give Quest KACE Asset Management Appliance an average rating of 7.4 out of 10. Based on the analysis of the 6 most recent Quest KACE Asset Management Appliance reviews, the overall sentiment is , with a sentiment score of 5.6. (Among the lowest in the category). Quest KACE Asset Management Appliance is most commonly compared to ServiceNow: Quest KACE Asset Management Appliance vs ServiceNow. Quest KACE Asset Management Appliance is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

IT Asset Management

November 2024

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Featured reviews

Raza Zaidi

IT Infrastructure Manager at Magellan Aerospace

We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.

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reviewer1696500

Group Leader at a educational organization with 10,001+ employees

Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, particularly Microsoft Office. The lack of images for system deployments is challenging, particularly with…

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Cristian Ivanov

Europe IT Shared Services Manager at LIDEA Seeds

We use this solution for inventory package deployment. Additionally, we deploy this solution on the private cloud The inventory in Quest KACE Asset Management Appliance is very valuable. We have been using this product for one year. The solution is stable. The solution is scalable. We…

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Quest KACE Asset Management Appliance mindshare

As of November 2024, the mindshare of Quest KACE Asset Management Appliance in the IT Asset Management category stands at 0.9%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

"The platform offers efficient stability."
"We use the solution for IT service desk management and asset management."
"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

Room for Improvement

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands.We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

Pricing

"The product is expensive."
"I would rate the solution's pricing a six out of ten."
"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."