Compare Redwood Software vs Tungsten Automation

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Popular Solutions

Redwood RunMyJobs

12 reviews

JSCAPE by Redwood

21 reviews

Redwood Software - Finance Automation Edition

2 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

11%

Retailer

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gowri-Shankar
Analyst at a energy/utilities company

Read full review of Redwood Reporting - Report2Web »
Anonymous User
Sr. Demantra consultant at Capgemini
1. Our project has been integrated with multiple technologies like SAP and non-SAP, HANA cloud, and others. Redwood...
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
Primarily, it's SAP automation. We use it to automate all our finance processes, including procure-to-pay (P2P) and...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 3

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Rohit Pattar
SAP consultant at Entune IT Consulting Pvt Ltd
We deeply value timely responses to inquiries, whether conveyed through phone, email, chat, or other communication...
Read full review of JSCAPE by Redwood »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
I have reached out to customer service and support many times including late night hours. The support team was so...
Read full review of Redwood RunMyJobs »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
Troubleshooting is currently done by referring us to documentation and the blog. On-call or chat support would be great.
Read full review of JSCAPE by Redwood »
Keerthi R
DevOps Engineer at HTC Global Services (INDIA) Private
There is always room for improvement with support, however, as of now, the support is good.
Read full review of Redwood RunMyJobs »
Akshatha Ramesh
Junior Business Analyst at EFI
I've had a positive experience with technical support - although call or chat support would be highly beneficial.
Read full review of JSCAPE by Redwood »
Shubham Bharti
Senior Analyst at Capgemini
Technical support is always helpful.
Read full review of Redwood RunMyJobs »
Gowri-Shankar
Analyst at a energy/utilities company
You won't get support on weekends.
Read full review of Redwood Reporting - Report2Web »
Gowtham S
Manufacturing Engineer at Asteria
I have nothing much to say about technical support. They have been good.
Read full review of JSCAPE by Redwood »
Amarjeet Kamble
Senior Manager at a financial services firm
The customer service and support are pretty fast to respond. They are excellent.
Read full review of Redwood Software - Finance Automation Edition »
Gowri-Shankar
Analyst at a energy/utilities company
The technical support does not provide support over the weekend.
Read full review of Redwood RunMyJobs »
Shubham Bharti
Senior Analyst at Capgemini
Technical support is good. They are always ready to help.
Read full review of JSCAPE by Redwood »
Aishwarya Shekar
Information Technology Analyst at NTT DATA Services
the customer support is excellent; they provide 24/7 services for all user queries.
Read full review of JSCAPE by Redwood »
Shivam Tyagi
Consultant at Capgemini
Everything is perfect with the support team. They delivered their service very well.
Read full review of Redwood RunMyJobs »
Anonymous User
Principle ERP Analyst at a manufacturing company
I have contacted them. I would rate them an eight out of ten at this point.
Read full review of Redwood RunMyJobs »
Anonymous User
Application development associate at Accenture
Technical support is good.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
Customer support and technical support are good, with the standard ITSM process using a ticketing system. Response...
Read full review of Redwood Software - Finance Automation Edition »
Ujwala Patil
Security Delivery Analyst at Accenture
I love their 24/7 support. The product comes with a provision of an L2 level of availability.
Read full review of JSCAPE by Redwood »
Ram Chenna
Enterprise Architect at a consultancy
The customer service and support are pretty good. They're a small company, but their support is fast and effective....
Read full review of Redwood Software - Finance Automation Edition »
Sharath Karanth K B
Scholar Trainee at Wipro
Technical support is below average.
Read full review of JSCAPE by Redwood »
Anonymous User
Head Of Operations at a tech services company
Technical support was very responsive.
Read full review of JSCAPE by Redwood »
Heramb P21
Senior Analyst/ software Engineer at Capgemini
We have always received good support from the Redwood support team.
Read full review of Redwood RunMyJobs »

Review 1 of 21

PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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