We have deployed two major projects in Oman and Neom. We maintain the solution. I have a team of service engineers and configuration managers. The solution is like a manager of managers. When we have a mix of solutions like Cisco, HPE, and some legacy systems and want a single view of things, we use StableNet. The observation layer of different solutions feeds into StableNet. Configuration backup and performance are the solution’s strong points.
The support team is more into R&D. They're not focused on support. The vendor lets the partners provide support for the solution. Partners must have StableNet-certified engineers. Complex problems arise for complex installations. When a problem is deep, it takes a lot of time to resolve it. It goes to the R&D and development teams. They do solve it, but the time taken could be reduced.
