Service and Support
StorPool customer service and support are highly praised for their exceptional assistance during all phases, from demonstration to configuration. Their team is known for professionalism, competence, and responsiveness, consistently delivering expert advice and recommendations to optimize infrastructure. Users appreciate their commitment, emphasizing their readiness to provide swift, detailed responses. StorPool's engineers are described as partners who exceed expectations, facilitating quick deployments and ensuring users benefit greatly from their expertise and dedication.
Deployment
StorPool's initial setup process was straightforward and efficient. Their team provided extensive assistance, utilizing deep knowledge to facilitate deployment. Users appreciated the easy transition for existing clients. The setup, performed by StorPool, included necessary tests and upgrades. Customers managed to establish a working cluster swiftly and found the addition of new cluster members seamless. StorPool's commitment extended to researching updates, ensuring compatibility and smooth version upgrades.
Scalability
StorPool’s scalability impresses users by allowing effortless expansion through additional hardware. Users appreciate the seamless increase in usable space, with no disruptions, as their storage needs grow. Adding nodes enhances performance by re-balancing data, preventing hot spots. Multiple deployments in various locations confirm reliable scalability. Users have either expanded clusters or tested node addition without issues, making StorPool an ideal choice for growing infrastructure. The ease of upgrading drives and adding servers is frequently highlighted.
Stability
StorPool has demonstrated strong stability, with users reporting no issues, even when faced with significant challenges. They found it reliable, enabling cloud product marketing with confidence. It handled tasks smoothly over two years, making enhancements like compression and backups beneficial. Even during hypervisor failures, data protection remained intact.